Zendesk MCP server for your AI

Create a new article in a section.

List all articles in the help center across all sections and categories.

Full-text search across help center articles.

Show a single article by ID.

Creates a single user.

Lists all users in the account.

Searches users by name, email address, external id, or partial query string.

Returns the authenticated (current) user.

Returns a single user by id.

Updates a single user.

Returns an approximate count of tickets in the account.

Creates a ticket.

Soft-deletes a ticket.

Returns a list of all tickets in the account.

Merges one or more source tickets into the target ticket specified in the path.

Returns a single ticket by id.

Updates a ticket.

Runs a view and returns the matching tickets along with the requested columns.

Lists the tickets that match the conditions of the specified view.

Lists shared and personal views available to the current user.

Lists all shared and personal macros available to the current user.

Shows the properties of the specified macro.

Creates a single organization.

Lists all organizations in the account.

Searches organizations by exact external_id or name (case-insensitive).

Shows a single organization by id.

Updates a single organization.

Adds the supplied tags to a ticket without removing existing ones.

Lists the tags on a ticket.

List all sections in the help center.

Lists all ticket triggers for the current account, ordered by position then by creation date.

Returns a list of all system and custom ticket fields in the account.

Lists all automations for the current account.

Lists all groups in the account.

Shows a single group by id.

Returns a list of all ticket forms for the account, optionally filtered by status, visibility, or brand.

List all categories in the help center.

Lists requests (the end-user view of tickets) accessible to the authenticated user.

Lists all undeleted custom ticket statuses for the account.

Lists all CSAT satisfaction ratings in the account, optionally filtered by score or time range.

Returns the comments added to a ticket, including public replies and private internal notes.

Performs an unified search across tickets, users, organizations, and groups using Zendesk search query syntax.

Archive (soft-delete) an article.

Associate one or more previously-uploaded unassociated attachments to an article in bulk.

Create an attachment associated with a specific article.

Add a comment to an article.

Create and assign a label to an article.

Subscribe the current (or specified) user to an article.

Upload an attachment that is not yet associated with any article.

Delete an article attachment.

Delete a comment from an article.

Remove a label from a specific article (unassign without deleting the label globally).

Delete (unsubscribe) an article subscription.

List all labels used across all articles in the help center.

List all attachments (inline and block) for an article.

List block (non-inline) attachments for an article.

List comments on a specific article.

List article comments created by a specific user.

List inline attachments (embedded in article body) for an article.

List labels assigned to a specific article.

List subscriptions to a specific article.

List all articles belonging to a specific category (across its sections).

List all articles in the help center scoped to a specific locale.

List all articles belonging to a specific section.

List all articles authored by a specific user.

Incrementally export articles changed since a given start time.

Show a single article attachment by ID.

Show a single comment on an article.

Show a single article label by ID.

Show a single article subscription.

Unified search across knowledge base articles, community posts, and external content records.

Update an existing article comment.

Update article metadata (section, position, promoted, draft, permissions, labels).

Change the source (default) locale of an article.

Update an article's title/body for a specific locale (locale-scoped article update).

Returns an array of users whose name or email starts with the specified partial value.

Changes the authenticated user's own password by supplying the previous and new password.

Returns a count of soft-deleted users.

Returns an approximate count of users in the account.

Returns an approximate count of users in the specified group with a refreshed_at timestamp.

Returns an approximate count of users in the specified organization with a refreshed_at timestamp.

Creates up to 100 users in a single asynchronous job.

Creates or updates up to 100 users in a single asynchronous job, matching existing users by email or external id.

Creates an user, or updates an existing user if one matches by email or external id.

Bulk soft-deletes up to 100 users identified by ids or external ids.

Soft-deletes (deactivates) an user.

Lists users that have been soft-deleted.

Returns the password requirements (policy) that apply to the specified user.

Lists all users that belong to the specified group.

Lists all users that belong to the specified organization.

Merges the authenticated end user into another end user, authenticating with the current user's password or the target user's password.

Merges the end user identified by user_id into another end user.

Permanently deletes a previously soft-deleted user, removing all of their data for compliance.

Sets an user's password directly (admin action).

Returns the settings/preferences of the authenticated user.

Shows a single soft-deleted user by id.

Returns multiple users in a single request, looked up by ids or external ids.

Shows the progress of a permanent (GDPR/compliance) deletion of an user across Zendesk systems.

Returns user-related information such as counts of assigned, requested, and CC'd tickets, organization subscriptions, and group/organization membership data.

Bulk-updates many users.

Returns problem tickets whose subject matches the provided text; used to autocomplete the problem field when creating incidents.

Returns an approximate count of tickets associated with the specified organization.

Creates up to 100 tickets at once.

Soft-deletes up to 100 tickets at once.

Returns information related to a ticket, such as the number of incidents, topic, and followup source.

Lists tickets that have been soft-deleted and can still be restored or permanently deleted.

Returns a list of tickets associated with a specific organization.

Lists the users who are collaborators (CCs) on a ticket.

Lists the email CCs (agents or end users) on a ticket.

Lists the agents who are followers of a ticket.

Lists the incident tickets linked to a problem ticket.

Lists all problem-type tickets in the account.

Marks up to 100 tickets as spam and suspends their requesters.

Marks a ticket as spam and suspends its requester.

Permanently deletes up to 100 previously soft-deleted tickets.

Permanently deletes a previously soft-deleted ticket.

Restores a single previously soft-deleted ticket.

Restores up to 100 previously soft-deleted tickets at once.

Sets the collaborators (CCs) on a ticket by updating the ticket with a collaborators or collaborator_ids array.

Accepts a comma-separated list of ticket ids and returns the corresponding tickets.

Updates up to 100 tickets at once with the same field values, or applies per-ticket updates.

Returns the ticket counts for the views matching the provided comma-separated list of ids.

Returns the number of tickets in the specified view.

Returns an approximate count of the views available to the current user.

Creates a view.

Deletes the specified view.

Bulk deletes the views matching the provided comma-separated list of ids.

Exports the tickets that match the conditions of the specified view (used for CSV export).

Lists all active shared and personal views available to the current user.

Lists a compacted set of shared and personal views (maximum 32 records).

Previews the tickets and columns that a set of view conditions would return, without saving a view.

Returns the number of tickets that a set of view conditions would return, without saving a view.

Reorders the position of the provided views.

Searches the views available to the current user by title.

Shows details of multiple views by id.

Shows the properties of the specified view.

Updates the position or active state of the provided views in a single request.

Updates the specified view.

Create a new community post within a topic.

Creates a macro consisting of one or more actions that modify the values of a ticket's fields.

Creates a macro attachment associated with the specified macro.

Add a comment to a community post.

Subscribe the current (or specified) user to a community post.

Allows uploading a file before associating it with a macro.

Delete a community post.

Deletes the specified macro.

Delete a comment from a community post.

Delete (unsubscribe) a post subscription.

Deletes the macros corresponding to the provided comma-separated list of ids.

Lists all active shared and personal macros available to the current user.

List all community posts.

List all posts within a community topic.

List all posts created by a specific user.

Lists the actions (field updates) that macros can perform.

Lists the attachments associated with the specified macro.

Lists all macro categories available to the current user.

List comments on a community post.

List all post comments created by a specific user.

List subscriptions to a community post.

Full-text search across community posts.

Show a single community post by ID.

Shows the properties of the specified macro attachment.

Returns the changes a macro would make to a ticket without persisting them.

Returns the full ticket as it would be after applying the macro to the specified ticket, without persisting the changes.

Returns the definitions of the actions a macro can perform.

Returns a macro replica built from the actions needed to reproduce a ticket's changes (the basis for creating a macro from a ticket).

Show a single comment on a community post.

Show a single post subscription.

Update an existing community post.

Updates the specified macro.

Updates the provided macros in a single request.

Update a comment on a community post.

Create a new translation for an article in an enabled locale.

Create a new translation for a category.

Create a new translation for a section.

Delete a translation by its ID (cannot delete the only/source translation of a record).

List all translations for an article.

List all translations for a category.

List the help center's enabled locales and the default locale.

List the locales for which an article does not yet have a translation.

List the locales for which a category does not yet have a translation.

List the locales for which a section does not yet have a translation.

List all translations for a section.

Show an article translation for a specific locale.

Show a category translation for a specific locale.

Show a section translation for a specific locale.

Update an existing article translation.

Update an existing category translation.

Update an existing section translation.

Returns organizations whose name starts with the specified value.

Returns an approximate count of organizations with a refreshed_at timestamp.

Returns a count of organizations the specified user belongs to.

Creates up to 100 organizations in a single asynchronous job.

Creates an organization, or updates an existing one if it matches by name or external id.

Bulk-deletes up to 100 organizations by ids or external ids.

Deletes a single organization.

Delete a vote.

Cast a down-vote on an article (updates the user's existing vote if present).

Cast a down-vote on an article comment.

Cast a down-vote on a community post.

Cast a down-vote on a post comment.

List all votes across the help center.

List all votes for an article comment.

List all votes for an article.

Lists all organizations the specified user is a member of.

List all votes for a post comment.

List all votes for a community post.

List all votes cast by a specific user.

Shows multiple organizations in one request, looked up by ids or external ids.

Returns related information for an organization, such as ticket counts and user counts.

Show a single vote by ID.

Bulk-updates many organizations.

Cast an up-vote on an article (updates the user's existing vote if present).

Cast an up-vote on an article comment.

Cast an up-vote on a community post.

Cast an up-vote on a post comment.

Adds the supplied tags to an organization without removing existing ones.

Adds the supplied tags to an user without removing existing ones.

Returns tag names that match the specified characters (minimum 2).

Returns a count of tags.

Lists the tags on an organization.

Lists up to the 20,000 most-used tags from the last 60 days.

Lists the tags on an user.

Removes the supplied tags from an organization.

Removes the supplied tags from a ticket.

Removes the supplied tags from an user.

Replaces all tags on an organization with the supplied set.

Replaces all tags on a ticket with the supplied set.

Replaces all tags on an user with the supplied set.

Create a new section within a category.

Subscribe the current (or specified) user to a section.

Delete a section and all the articles it contains.

Delete (unsubscribe) a section subscription.

List subscriptions to a section.

List all sections belonging to a category.

List all sections scoped to a specific locale.

Show a single section by ID.

Show the access policy (viewer/manager restrictions) for a section.

Show a single section subscription.

Update a section's metadata (name/description update the source-locale translation).

Update the access policy (who can view/manage) for a section.

Change the source (default) locale of a section.

Creates a dynamic content item with one or more variants.

Adds a variant (locale-specific content) to the specified dynamic content item.

Adds multiple variants to the specified dynamic content item in a single request.

Creates a ticket trigger.

Deletes the specified dynamic content item.

Deletes the specified variant of a dynamic content item.

Deletes the specified ticket trigger.

Bulk deletes the ticket triggers matching the provided comma-separated list of ids.

Lists all active ticket triggers.

Lists all variants of the specified dynamic content item.

Returns a list of all dynamic content items for the account.

Returns the definitions of the actions and conditions a ticket trigger can use.

Lists the revision history of the specified ticket trigger.

Reorders the position of the provided ticket triggers.

Searches ticket triggers by title and other attributes.

Returns the dynamic content item with the specified ID, including its variants.

Shows the specified variant of a dynamic content item.

Returns multiple dynamic content items matching the provided identifiers.

Shows the properties of the specified ticket trigger.

Shows a specific revision of the specified ticket trigger.

Updates the specified dynamic content item.

Updates the specified variant of a dynamic content item.

Updates multiple variants of the specified dynamic content item in a single request.

Updates the position or active state of multiple ticket triggers in a single request.

Updates the specified ticket trigger.

Returns autocomplete suggestions for custom object records whose name matches the query.

Returns a count of records for the specified custom object.

Creates a custom object record.

Starts an asynchronous bulk job to create, update, delete, or create-or-update many custom object records.

Deletes a custom object record by id.

Deletes a custom object record matched by external_id or name passed as a query parameter.

Returns the change events (audit history) for a custom object record.

Lists all undeleted records for the specified custom object.

Searches records of a custom object by a free-text query.

Shows a single custom object record by id.

Updates a custom object record by id.

Creates or updates a record matched by external_id or name passed as a query parameter.

Returns an approximate count of system and custom ticket fields in the account.

Adds an email or phone number identity to an end user's own profile (end-user restricted endpoint).

Creates a new option or updates an existing option (matched by id or value) for a dropdown or multiselect ticket field.

Creates a business-hours schedule with a name, time zone, and intervals.

Adds a holiday to the specified schedule.

Creates a custom ticket field.

Adds a new identity to an user (agents).

Creates a webhook.

Deletes the specified business-hours schedule.

Deletes the specified holiday from a schedule.

Deletes a custom ticket field.

Deletes an option from a dropdown or multiselect ticket field.

Deletes an identity from an user.

Deletes the specified webhook.

Lists email and phone identities for an end user (end-user restricted endpoint).

Lists the holidays for the specified schedule.

Lists all business-hours schedules for the account.

Returns the options for a dropdown (tagger) or multiselect ticket field.

Lists all identities (email, phone, social, etc.) for the specified user.

Lists the delivery attempts for a specific webhook invocation.

Lists the invocation records for the specified webhook.

Lists the webhooks in the account.

Sets the specified identity as the user's primary identity.

Partially updates the specified webhook.

Reorders the ticket fields by supplying an ordered list of ticket field ids.

Sends the user a verification email to confirm ownership of the specified identity.

Generates and returns a new signing secret for the specified webhook, invalidating the previous one.

Shows a single email or phone identity for an end user (end-user restricted endpoint).

Shows the specified business-hours schedule.

Shows the specified holiday for a schedule.

Returns a single ticket field by id.

Returns a single option for a dropdown or multiselect ticket field.

Shows a single identity for the specified user.

Shows the properties of the specified webhook.

Returns the signing secret of the specified webhook, used to verify request authenticity.

Sends a test request for a new or existing webhook.

Updates the name or time zone of the specified business-hours schedule.

Updates the specified holiday for a schedule.

Updates the intervals (work week) of the specified schedule.

Updates a ticket field and, for dropdown/multiselect fields, its options.

Updates an identity's value or verification state.

Replaces the entire configuration of the specified webhook.

Marks the specified identity as verified (agents) without sending a verification email.

Bulk-deletes multiple organization memberships by id.

Create a new community topic.

Assigns an agent to a group by creating a membership.

Creates up to 100 group memberships in a single asynchronous job.

Creates up to 100 organization memberships in a single asynchronous job.

Creates a new option, or updates an existing option (matched by id), for a dropdown or multiselect user field.

Assigns an user to an organization by creating a membership.

Create a new Talk digital line.

Purchase (buy) and configure a new phone number.

Subscribe the current (or specified) user to a community topic.

Creates a custom user field (text, textarea, checkbox, date, integer, decimal, regexp, dropdown, lookup, or multiselect).

Delete a community topic and all the posts it contains.

Deletes a group membership.

Deletes a specific group membership belonging to an user.

Deletes an organization membership.

Deletes a specific organization membership belonging to an user.

Delete a Talk digital line.

Delete (release) a Talk phone number from the account.

Delete (unsubscribe) a topic subscription.

Deletes a custom user field.

Deletes an option from a dropdown or multiselect custom user field.

Lists group memberships that can be assigned tickets.

List all community topics.

Lists all group memberships in the account.

Lists memberships (agents) of the specified group.

Lists group memberships for the specified user.

Lists all organization memberships in the account.

Lists memberships of the specified organization.

Lists organization memberships for the specified user.

List all phone numbers in the Talk account.

List subscriptions to a community topic.

Lists the options of a dropdown or multiselect custom user field.

Lists all custom user fields in the account, ordered by configured position.

Reorders custom user fields by supplying the desired sequence of field ids.

Search for available phone numbers to purchase, by country and matching criteria.

Sets the specified group membership as the user's default group.

Sets the specified membership as the user's default organization.

Show a single community topic by ID.

Shows a single group membership by id.

Shows a single organization membership by id.

Show a single Talk digital line by ID.

Show a single Talk phone number by ID.

Show a single topic subscription.

Shows a single custom user field by id or key.

Shows a single option of a dropdown or multiselect custom user field.

Update an existing community topic.

Update an existing Talk digital line.

Update the settings of an existing Talk phone number.

Update a topic subscription.

Updates a custom user field.

Returns an approximate count of groups in the account.

Returns a count of groups the specified user belongs to.

Creates an automation.

Creates a new group.

Create a new user segment.

Deletes the specified automation.

Deletes a group.

Delete an user segment.

Bulk deletes the automations matching the provided comma-separated list of ids.

Lists all active automations for the current account.

List user segments that the current user can apply to content they manage.

Lists groups that can be assigned to tickets.

Lists groups the specified user belongs to.

List sections whose access is restricted by a given user segment.

List community topics whose access is restricted by a given user segment.

List all user segments.

List the user segments a specific user belongs to.

Searches automations by matching the query string against the automation title.

Shows the properties of the specified automation.

Show a single user segment by ID.

Updates the specified automation.

Updates an existing group.

Updates the position or active state of multiple automations in a single request.

Update an existing user segment.

Deletes all sessions for the specified user, signing them out everywhere.

Clones an existing ticket form, creating a new form with the same fields and conditions.

Creates a ticket form (Enterprise).

Deletes (logs out) the current session.

Deletes a specific session, signing that session out.

Deletes a ticket form.

Lists all sessions for the account (admins) or the requester's own sessions.

Lists all sessions belonging to the specified user.

Renews (extends) the currently authenticated session.

Reorders ticket forms by supplying an ordered list of ticket form ids.

Shows the currently authenticated session.

Returns multiple ticket forms by a comma-separated list of ids.

Shows a single session for the specified user.

Returns a single ticket form by id.

Updates an existing ticket form.

Checks whether a proposed host mapping (and optional subdomain) is valid for a new brand.

Checks whether a proposed host mapping is valid for an existing brand.

Creates a brand.

Create a new category in the help center.

Creates a field on a custom object (text, textarea, checkbox, currency, date, integer, decimal, regexp, dropdown, lookup, multiselect).

Creates an OAuth client (application) that can request OAuth tokens.

Creates a request as an end user (or anonymously).

Creates an SLA policy that applies SLA targets to tickets matching its filter.

Create a new Talk greeting.

Deletes a brand.

Delete a category and all the sections and articles it contains.

Deletes a custom object field.

Deletes up to 100 suspended tickets at once.

Deletes the specified OAuth client.

Deletes the specified SLA policy.

Deletes a single suspended ticket.

Delete a Talk greeting.

Generates a new secret for the specified OAuth client.

Lists all brands for the account.

List all categories scoped to a specific locale.

Lists all undeleted fields for the specified custom object.

Lists the OAuth clients available to the current user (maximum 100 records per page).

Returns all the global OAuth clients that users on the account have authorized.

Lists the public comments on a request.

Lists all SLA policies for the account.

Retrieves the supported filter definitions and metric values for SLA policies.

Lists all suspended tickets in the account.

List all Talk greeting categories.

List all Talk greetings.

Recovers up to 100 suspended tickets at once.

Recovers a suspended ticket, converting it into a regular ticket.

Reorders the fields of a custom object relative to one another.

Reorders the SLA policies.

Searches the requests accessible to the authenticated end user using a query string.

Shows a single brand by id.

Show a single category by ID.

Shows a single custom object field by its key or id.

Returns the field count and limit for the specified custom object.

Shows the properties of the specified OAuth client.

Returns a single request by id.

Returns a single comment on a request.

Shows the properties of the specified SLA policy.

Returns a single suspended ticket by id.

Uploads/returns the attachments of suspended tickets, returning an upload object with attachment details and an upload token.

Show a single Talk greeting by ID.

Show a single Talk greeting category by ID.

Updates a brand.

Update a category's metadata (name/description update the source-locale translation).

Change the source (default) locale of a category.

Updates a custom object field.

Updates the specified OAuth client.

Updates a request: adds an end-user comment, marks the request solved, or adds collaborators.

Updates the specified SLA policy.

Update an existing Talk greeting (also used to upload/replace the greeting audio file).

Creates a custom object definition.

Creates an organization subscription, subscribing an user to an organization's activity.

Creates a custom organization field (text, textarea, checkbox, date, integer, decimal, regexp, dropdown, lookup, or multiselect).

Permanently deletes the custom object with the specified key.

Deletes an organization subscription.

Deletes a custom organization field.

Detects the best language/locale for an user based on the available locales and the request's Accept-Language header.

Lists the translation locales that have been localized for agents on the account.

Lists all undeleted custom objects for the account.

Lists the translation locales available for the account.

Lists all organization subscriptions (end users see only their own).

Lists subscriptions for the specified organization.

Lists organization subscriptions for the specified user.

Lists all custom organization fields, ordered by configured position.

Lists the translation locales that are available to all accounts.

Reorders custom organization fields by supplying the desired sequence of field ids.

Shows the locale of the user making the request.

Returns the custom object with the specified key.

Lists the current count and the limit for custom objects in the account.

Shows the specified locale.

Shows a single organization subscription by id.

Shows a single custom organization field by id or key.

Updates a custom object definition.

Updates a custom organization field.

Returns an approximate count of ticket activities from the past 30 days for the requesting agent.

Returns an approximate count of satisfaction ratings in the account.

Returns the number of items matching a search query instead of the items themselves.

Returns an approximate count of audits for a specified ticket.

Returns an approximate count of the comments added to a ticket.

Creates a bookmark for a ticket so the current user can return to it later.

Creates a custom agent role with the specified permissions configuration.

Creates a custom ticket status within a status category.

Creates an OAuth access token with the specified scopes for the given OAuth client.

Create a new management permission group.

Creates a sharing agreement to invite another Zendesk account to share tickets.

Creates a CSAT satisfaction rating for a solved ticket, on behalf of the end user.

Records a new ticket skip for the current agent, capturing the reason the agent skipped the ticket.

Creates a job that performs a batch of patch/delete operations on the given ticket trigger categories and their triggers.

Creates a ticket trigger category.

Permanently deletes an attachment.

Deletes the specified bookmark.

Deletes a custom agent role.

Delete a management permission group.

Deletes the specified sharing agreement.

Deletes the ticket trigger category with the specified ID.

Deletes an upload (and its files) that has not yet been attached to a ticket.

Exports audit logs as a CSV file.

Exports search results beyond the 1000-item limit of the standard search, using cursor-based pagination.

Imports up to 100 tickets in a single request.

Imports a single ticket from a legacy system, allowing historical timestamps and multiple comments.

Incrementally export Talk calls (inbound and outbound) modified since a given start time.

Incrementally export Talk call legs (agent/system segments of each call) modified since a given start time.

Lists all ticket skips recorded in the account (archived tickets excluded).

Lists ticket activities from the last 30 days affecting the agent making the request.

Lists ticket audits across all tickets in the account (excludes archived tickets).

Lists audit log records of changes made to the account.

Lists the tickets bookmarked by the current user.

List all content subscriptions (articles, sections, posts, topics) of a given user.

Lists all custom agent roles (Enterprise plans).

Lists the statuses of background jobs, sorted by completion date then creation date descending.

Lists the OAuth tokens for the current user.

List all Guide management permission groups.

Lists the reasons configured for negative (and positive) satisfaction ratings in the account.

Lists all sharing agreements for the account.

List per-agent Talk activity statistics (state, availability, calls accepted, talk time).

List all lines (phone numbers and digital lines) in the Talk account.

Lists the audits (records of every update) for a specific ticket.

Returns ticket metric events (e.g.

Returns a list of tickets with their metrics.

Returns all the ticket trigger categories in the account.

List an user's follower/following user-subscriptions (who they follow or who follows them).

Lists the ticket skips recorded by a specific agent (archived tickets excluded).

Changes a comment in an audit event from public to private (trusts/makes the audit event private).

Converts a public ticket comment into a private internal note.

Permanently removes words or strings from a chat ticket's comment.

Permanently redacts an attachment on a ticket comment, replacing it with a redacted placeholder file.

Permanently redacts words, strings, or attachments from a ticket comment in the Agent Workspace by wrapping content in redact tags in the comment html_body.

Permanently removes a word or string from a ticket comment, replacing the characters with the block symbol.

Revokes (deletes) the specified OAuth token.

Shows the settings that are available for the account.

Returns a single ticket activity by id.

Returns the properties of a single attachment.

Shows the specified audit log record.

Shows a single custom agent role by id.

Returns a single custom ticket status by id.

Shows the status of the specified background job.

Returns the statuses of multiple background jobs matching the provided comma-separated list of ids.

Shows the properties of the specified OAuth token.

Show a single management permission group by ID.

Returns a single satisfaction rating by id.

Returns a single satisfaction rating reason by id.

Shows the specified sharing agreement.

Show account-level Talk statistics for the current day (call volumes, durations, wait times).

Show aggregate agent statistics across all agents for the current day.

Show a Talk agent's availability state and current call status.

Show real-time Talk queue activity: calls waiting, agents available, longest wait time, and callbacks waiting.

Returns a specific audit for a ticket.

Returns a single ticket metric record by id.

Returns the metrics for a specific ticket.

Returns the ticket trigger category with the specified ID.

Updates the settings for the account.

Updates an attachment that was flagged as malware, toggling agent access via malware_access_override.

Updates a custom agent role's properties and permissions.

Updates an existing custom ticket status.

Updates the limited set of fields an end user is allowed to change on their own profile.

Update an existing management permission group.

Updates the specified sharing agreement.

Update a Talk agent's availability state, call status, or channel registration.

Updates the ticket trigger category with the specified ID.

Uploads a file to be attached to a ticket comment.