PopMCPCustomer support MCP stack for your AI
Every helpdesk the company has accumulated, plus the order record that answers most of the tickets.
- Gorgias
- Zendesk
- Intercom
- Freshdesk
- Shopify
app.popmcp.com/mcpThe 5 connections
The store came with one helpdesk, the SaaS side runs another, and the product team lives in a third. The queue is one experience for the customer and four backlogs for you.
- GorgiasAPI credentialTicketsCustomersMacrosTags110tools12triggers
- ZendeskAPI credentialHc articlesUsersTicketsViews575tools25triggers
- IntercomAPI credentialContactsConversationsCompaniesAI content160tools14triggers
- FreshdeskAPI credentialDiscussionsSolutionsContactsTickets163tools19triggers
- ShopifyOAuthOrdersCollectionsCustomersInventory70tools24triggers
Across the stack532 read and 546 write operations, 155 API modules1,078tools94triggers
One question, every connection
The tool names below are the real ones your client calls. Check any chain against the catalog on the integration’s own page.
What is the queue actually saying this week?
- Gorgias
gorgias_list_viewsgorgias_list_view_items - Zendesk
zendesk_list_viewszendesk_execute_view - Intercom
intercom_search_conversations - Freshdesk
freshdesk_filter_tickets
One backlog summary across four helpdesks, so a theme that is building in two of them is visible before it is a pattern in all four.
Answer the where-is-my-order tickets with the order already in hand.
- Gorgias
gorgias_searchgorgias_list_customers - Shopify
shopify_search_customersshopify_get_customer_ordersshopify_get_fulfillment_orders - Gorgias
gorgias_create_ticket_messagegorgias_create_ticket_tags
The lookup that agents do by hand, done in the same turn as the reply — and the ticket tagged so the pattern is countable later.
Turn the answer we keep repeating into an article in every help centre.
- Freshdesk
freshdesk_filter_ticketsfreshdesk_list_ticket_conversations - Zendesk
zendesk_list_sectionszendesk_create_hc_article - Intercom
intercom_create_article
The recurring resolution is lifted out of the ticket history and published to both knowledge bases, instead of being rewritten twice.
Turning it on
Nothing to deploy, and nothing to install on the provider side.
- Connect the accounts
One connection per store, property or ad account. One authorise with OAuth, four take an API credential. Credentials are encrypted at rest and never reach your AI client.
- Tick what each client reaches
Your client signs in to PopMCP with OAuth and gets only the connections you approve. Writes run the moment it calls them, so keep reporting teammates on read-only.
- Register one URL
app.popmcp.com/mcp, once per client. Claude, ChatGPT, Codex and the rest reach the same five connections with the same permissions.
Five connections need Starter or above — the free tier holds two. See what each plan includes.
The other stacks
Same endpoint, same controls. Most teams end up running two or three of them side by side.
Questions about the customer support stack
Can an agent reply to a customer directly?
Yes, and that is the one to be careful with. Every helpdesk here exposes write tools that create tickets, post messages and update status, and they take effect immediately. Drafting is safe; sending is not reversible. Keep the connections that can send tied to the clients that should, and everyone else on read-only.
Do I need all four helpdesks?
No. The four are listed because most companies have inherited two of them, and the value of the stack is the combination, not the count. Connect the ones you run and Shopify — the order lookup is what makes the replies better, and it works with one helpdesk just as well as four.
Does this see customer personal data?
The tools read what the helpdesk holds, which includes customer names, emails and order history, and that data passes through PopMCP to your AI client on the calls the agent makes. It is not stored or trained on. Your provider agreements and your own policy on what an AI client may read still govern this.
Connect the customer support stack to your AI
Add Gorgias, Zendesk, Intercom and the rest with credentials you already own, and get one secure MCP URL for all of them.