Zoho Desk MCP server for your AI

See how your support queue looks, read a whole ticket at once, draft or send a reply and open or assign tickets, from the AI client you already use.

PopMCPZoho Desk

How does the support queue look right now? How many tickets are open, overdue or escalated?

Contact sales Connect

Supported Zoho Desk tools

Nearly every endpoint in Zoho's Desk API reference on one connection, from tickets and threads to help centers, automations and static reports, plus the events PopMCP can watch.

1,107 tools in the full catalog: 540 read and 567 write. 43 load by default, and the rest are found with tool search.

A sample of the 1,107 in the full catalog. The rest stay reachable through tool search.

zoho_desk_assign_ticket

Give a ticket to an agent or a team, by the agent's id, email address or full name.

zoho_desk_close_tickets

Close Tickets.

zoho_desk_create_ticket

Create Ticket.

zoho_desk_get_ticket

Get Ticket.

zoho_desk_get_ticket_context

Everything needed to work on one ticket in a single call: the ticket with its contact and assignee, the latest 10 messages as summaries, the newest message in full, and the latest 10 private and public comments.

zoho_desk_list_tickets

Get Tickets.

zoho_desk_list_tickets_by_contact

List tickets by contact.

zoho_desk_open_ticket

Create a ticket from a subject and a customer, without looking up ids first.

zoho_desk_update_ticket

Update Ticket.

zoho_desk_create_contact

Create Contact.

zoho_desk_find_contact

Find a customer by email, last name, phone or free text.

zoho_desk_get_contact

Get Contact.

zoho_desk_update_contact

Update Contact.

zoho_desk_get_agent_by_email

Get Agent by Email ID.

zoho_desk_get_my_info

Get My Information.

zoho_desk_list_agents

Get Agents.

zoho_desk_get_article

Get article.

zoho_desk_list_departments

Get Departments.

zoho_desk_create_ticket_draft_reply

Draft Email Reply.

zoho_desk_get_latest_ticket_thread

Get Latest thread.

zoho_desk_get_ticket_thread

Get a thread.

zoho_desk_list_ticket_conversations

List conversations of a ticket.

zoho_desk_list_ticket_threads

List all threads.

zoho_desk_reply_to_ticket

SENDS A REAL MESSAGE to the customer on a ticket.

zoho_desk_send_ticket_reply

Send Email Reply.

zoho_desk_create_account

Create Account.

zoho_desk_get_account

Get Account.

zoho_desk_search_accounts

Search Accounts.

zoho_desk_search_articles

Search Articles.

zoho_desk_search_contacts

Search Contacts.

zoho_desk_search_tickets

Search Tickets.

zoho_desk_create_task

Create task.

zoho_desk_list_tasks

List tasks.

zoho_desk_list_teams

Get Teams from All Associated Departments.

zoho_desk_update_task

Update a task.

zoho_desk_create_ticket_attachment

Create Ticket attachment.

zoho_desk_create_ticket_comment

Create ticket comment.

zoho_desk_get_dashboard_created_tickets

Get created tickets count.

zoho_desk_get_queue_overview

How the support queue looks right now: ticket counts by status, status type, priority and channel, plus how many are overdue, escalated or spam.

zoho_desk_get_static_report_response_time

Get Response Time Static Report.

zoho_desk_get_ticket_count_by_field

Get ticket count by field.

zoho_desk_list_ticket_attachments

List ticket attachments.

zoho_desk_list_ticket_comments

List all ticket comments.

zoho_desk_add_account_followers

Add account followers.

zoho_desk_add_community_topic

Create Topic.

zoho_desk_clone_article_translation

Clone Article Translation.

zoho_desk_associate_badges_to_users

Add Badges to an user.

zoho_desk_approve_end_user_invite

Approve contact for help center.

zoho_desk_activate_agents

Activate Agents.

zoho_desk_bulk_update_tickets

Update Field in Multiple Tickets.

zoho_desk_check_article_permalink_availability

Validate permalink.

zoho_desk_add_community_category

Create Community Category or Forum.

zoho_desk_add_community_topic_comment

Create Comment.

zoho_desk_activate_layout

Activate Layout.

zoho_desk_add_department

Create Department.

zoho_desk_add_kb_root_category

Create root category.

zoho_desk_associate_products_with_account

Associate products with an account.

zoho_desk_generate_top_article_report

Generate Top Articles Report.

zoho_desk_assign_labels_to_user

Assign Labels To User.

zoho_desk_create_direct_assignment_rule

Create Direct Assignment Rule.

zoho_desk_create_round_robin_rule

Create Round Robin Rule.

zoho_desk_create_skill

Create Skill.

zoho_desk_create_sla

Create SLA.

zoho_desk_add_recent_tag

Update Recent Tags.

zoho_desk_check_if_applied_to_entity

Check Blueprint Applied for Entity.

zoho_desk_add_kb_section

Create a KB section.

zoho_desk_delete_organization_favicon

Delete Organization Favicon.

zoho_desk_add_widget

Create Widget.

zoho_desk_approve_article_translation_comments

Approve Article Translation Comments.

zoho_desk_convert_article_feedback_to_ticket

Convert Article Feedback to Ticket.

zoho_desk_bulk_update_calls

Update many calls.

zoho_desk_add_attachment_message

Send Attachment Message.

zoho_desk_delete_trashed_article_translation_comments

Delete Trashed KB Comments.

zoho_desk_associate_accounts_with_product

Associate Accounts with Product.

zoho_desk_clone_profile

Clone Profile.

zoho_desk_add_template

Create Template.

zoho_desk_bulk_update_events

Update many events.

zoho_desk_create_help_center

Create Help Center.

zoho_desk_get_sandbox_testers

Get WhatsApp sandbox testers.

zoho_desk_assign_label_to_users

Assign label to users.

zoho_desk_create_team

Create Team.

zoho_desk_delete_thread_attachment

Delete attachment.

zoho_desk_search_activities

Search Activities.

zoho_desk_bulk_update_tasks

Update many tasks.

zoho_desk_add_article_feedback_resolution

Add Article Feedback Resolution.

zoho_desk_add_community_topic_as_draft

Create Topic Draft.

zoho_desk_create_article_translation

Add translation.

zoho_desk_associate_users_to_badge

Associate Users to Badge.

zoho_desk_associate_accounts_with_contact

Associate accounts with contact.

zoho_desk_add_agent

Create Agent.

zoho_desk_delete_all_spam_tickets

Delete All Spam Tickets.

zoho_desk_create_article

Create article.

zoho_desk_add_community_category_secondary_permalink

Update Category or Forum Permalink.

zoho_desk_add_community_topic_reply

Create Reply.

zoho_desk_associate_profiles_to_layout

Associate Profiles To Layout.

zoho_desk_associate_agents_to_department

Associate Agents to Department.

zoho_desk_add_kb_root_category_moderators

Add moderators.

zoho_desk_bulk_update_accounts

Update many accounts.

zoho_desk_get_all_kb_trends

Get Knowledge Base Trend.

zoho_desk_associate_groups_to_users

Associate Groups To Users.

zoho_desk_create_direct_assignment_rule_target

Create Direct Assignment Rule Target.

zoho_desk_create_round_robin_rule_target

Create Round Robin Rule Target.

zoho_desk_delete_skill

Delete skill.

zoho_desk_create_sla_target

Create SLA Target.

zoho_desk_associate_tags_to_ticket

Associate Tag.

zoho_desk_create_blueprint

Create Blueprint.

zoho_desk_add_section_under_kb_root_category

Create Section under Root Category.

zoho_desk_delete_organization_logo

Delete Organization Logo.

zoho_desk_add_widget_translation

Create Widget Translation.

zoho_desk_convert_article_translation_comment_to_ticket

Convert Article Translation Comment to Ticket.

zoho_desk_convert_solutions_feedback_to_ticket

Convert feedback comment into ticket.

zoho_desk_clear_live_call_mapping

Clear live call mapping from an activity.

zoho_desk_add_outgoing_message

Add Outgoing Message.

zoho_desk_delete_trashed_article_translations

Delete Trashed Article Translations.

zoho_desk_associate_contacts_with_product

Associate Contacts with Product.

zoho_desk_delete_profile

Delete Profile.

zoho_desk_apply_template

Render Template.

zoho_desk_create_event

Create event.

zoho_desk_create_site_maps

Generate Help Center Sitemaps.

zoho_desk_get_template_credit_exhaust_status

Get template credit exhaust status.

zoho_desk_create_label

Create label.

zoho_desk_delete_team

Delete Team.

zoho_desk_delete_ticket_draft_reply

Delete Draft.

zoho_desk_search_all

Search across modules.

zoho_desk_delete_all_spam_tasks

Empty spam tasks.

zoho_desk_add_bug

Create and link a bug to a ticket.

zoho_desk_add_tags_to_community_topic

Associate Tags to Topic.

zoho_desk_delete_article_translation

Trash an article translation.

zoho_desk_associate_users_to_credit

Associate Users to Credit.

zoho_desk_associate_products_with_contact

Associate products with a contact.

zoho_desk_anonymize_deleted_agent

Anonymize Deleted Agent.

zoho_desk_delete_spam_tickets

Delete Spam Tickets.

zoho_desk_delete_article

Move articles to trash.

zoho_desk_delete_community_category

Delete Community Category or Forum.

zoho_desk_approve_community_topic_comments

Approve comments.

zoho_desk_clone_fields_to_other_layouts

Clone Fields to other Layouts.

zoho_desk_check_department_name_exist

Check for duplicate departments.

zoho_desk_add_kb_root_category_permalink

Create Root Category Permalink.

zoho_desk_delete_account

Delete Accounts.

zoho_desk_get_article_trends

Get Article Trend.

zoho_desk_delete_end_user

Delete End User.

zoho_desk_get_direct_assignment_rule

Get Direct Assignment Rule.

zoho_desk_get_round_robin_execution_status

Get Round Robin Rules Execution Status.

zoho_desk_execute_skillbased_assignment

Execute Skill Based Ticket Assignment.

zoho_desk_delete_sla

Delete SLA.

zoho_desk_delete_tag

Delete Tag.

zoho_desk_delete_blueprint

Delete Blueprint.

zoho_desk_add_section_under_kb_section

Create Section under Section.

zoho_desk_get_organization

Get Organization.

zoho_desk_delete_widget_translation

Delete Widget Translation.

zoho_desk_create_article_translation_comment

Create Article Translation Comment.

zoho_desk_create_article_translation_feedback

Create Article Feedback.

zoho_desk_create_call

Create call.

zoho_desk_get_message

Get Session Message.

zoho_desk_get_trashed_article_translation_comments_count

Get Trashed KB Comments Count.

zoho_desk_create_product

Create Product.

zoho_desk_get_agents_by_profile

Get Agents by Profile.

zoho_desk_clone_template_attachments

Clone Template Attachments.

zoho_desk_delete_all_spam_events

Empty spam events.

zoho_desk_delete_help_center

Delete Help Center.

zoho_desk_get_template_language

List WhatsApp template supported languages.

zoho_desk_delete_label

Delete label.

zoho_desk_get_associated_teams_for_role

Get Teams for a Role.

zoho_desk_get_thread_attachment_content

Get Thread Attachment Content.

zoho_desk_search_articles_legacy

Search solutions.

zoho_desk_delete_spam_tasks

Delete spam tasks.

zoho_desk_add_community_category_logo

Upload Category Logo.

zoho_desk_add_topic_as_ticket

Add Topic as Ticket.

zoho_desk_discard_article_translation_drafts

Discard Article Translation Draft.

zoho_desk_create_badge

Add Badge.

zoho_desk_bulk_update_contacts

Update many contacts.

zoho_desk_deactivate_agents

Deactivate Agent.

zoho_desk_delete_ticket

Delete Tickets.

zoho_desk_get_article_count

Get article count.

zoho_desk_delete_community_category_secondary_permalink

Delete Category or Forum Permalink.

zoho_desk_delete_community_topic_comments

Permanently delete topic comments.

zoho_desk_clone_layout

Clone Layout.

zoho_desk_delete_department_logo

Delete Department Logo.

zoho_desk_add_kb_root_category_review_owners

Add review owner.

zoho_desk_get_account_statistics

Get account statistics.

zoho_desk_get_articles_search_keywords_stats

Get Keyword Metrics.

zoho_desk_delete_groups_from_users

Delete Groups From Users.

zoho_desk_get_direct_assignment_rules_criteria_fields

Get Direct Assignment Rule Criteria Fields.

zoho_desk_get_round_robin_rule

Get Round Robin Rule.

zoho_desk_get_criteria_fields_for_skills

Get Criteria Fields for Skill in a Department.

zoho_desk_delete_sla_target

Delete SLA Target.

zoho_desk_dissociate_tags_from_ticket

Dissociate Tag.

zoho_desk_get_applied_blueprint_details_for_ticket

Get Applied Blueprint details of ticket for an user.

zoho_desk_create_section_permalink

Create Section Permalink.

zoho_desk_get_organization_favicon

Get Organization Favicon.

zoho_desk_get_specific_widget_translation

Get Widget Translation.

zoho_desk_delete_article_translation_comment

Delete Article Translation Comment.

zoho_desk_delete_article_feedback

Delete Article Feedback.

zoho_desk_delete_all_spam_calls

Empty spam calls.

zoho_desk_get_message_attachment_content

Get Attachment Content.

zoho_desk_get_trashed_article_translations_count

Get Trashed Article Translations Count.

zoho_desk_delete_product

Delete Products.

zoho_desk_get_light_agent_profile

Get Light Agent Profile.

zoho_desk_delete_template

Delete Template.

zoho_desk_delete_event

Delete events.

zoho_desk_delete_site_maps

Delete Help Center Sitemaps.

zoho_desk_get_whats_app_details

Get WhatsApp integration details.

zoho_desk_delete_labels

Delete Labels.

zoho_desk_get_sub_teams_ids

Get Associable Teams.

zoho_desk_get_thread_full_content

Get full thread content.

zoho_desk_search_calls

Search Calls.

zoho_desk_delete_task

Delete tasks.

zoho_desk_add_contact_followers

Add Contact Followers.

zoho_desk_approve_community_topics

Approve Topics.

zoho_desk_dislike_article_translation

Dislike Article Translation.

zoho_desk_create_credit

Create Credit.

zoho_desk_delete_contact

Delete Contacts.

zoho_desk_delete_agent

Delete Confirmed Agent.

zoho_desk_delete_ticket_resolution

Delete Ticket Resolution.

zoho_desk_get_article_insights

Get Article Insights.

zoho_desk_disable_community_category

Disable Category or Forum.

zoho_desk_delete_un_moderated_community_topic_comments

Move Unmoderated Comments to Recycle Bin.

zoho_desk_create_layout

Create Layout.

zoho_desk_disable_department

Disable Department.

zoho_desk_delete_kb_category_review_owners

Remove review owner.

zoho_desk_get_accounts_count

List all accounts count.

zoho_desk_list_article_dashboard_statistics

Get KB Article Statistics.

zoho_desk_get_user_details

Get User Details.

zoho_desk_get_direct_assignment_rules_execution_status

Get Direct Assignment Rules Execution Status.

zoho_desk_get_round_robin_rules_criteria_fields

Get Round Robin Rule Criteria Fields.

zoho_desk_get_skill

Get Skill.

zoho_desk_get_sla

Get SLA.

zoho_desk_get_tags_by_ticket

Get Tags in a Ticket.

zoho_desk_get_blueprint

Get Blueprint Details.

zoho_desk_delete_kb_section_translation

Delete Section Translation.

zoho_desk_get_organization_logo

Get Organization Logo.

zoho_desk_get_widget

Get Widget.

zoho_desk_get_article_translation_comment

Get Article Translation Comment.

zoho_desk_delete_solution_feedback

Delete feedback comment.

zoho_desk_delete_call

Delete calls.

zoho_desk_get_message_full_content

Get Message Full Content.

zoho_desk_get_trashed_kb_categories_count

Get Trashed KB Categories Count.

zoho_desk_get_product

Get Product.

zoho_desk_get_my_profile

Get My Profile Details.

zoho_desk_get_template

Get Template.

zoho_desk_delete_spam_events

Delete spam events.

zoho_desk_download_site_maps

Download Help Center Sitemaps.

zoho_desk_get_whats_app_phonenumber_otp

Request WhatsApp phone number OTP.

zoho_desk_get_label

Get details of label.

zoho_desk_get_team

Get Team.

zoho_desk_get_thread_original_mail

Get Original Mail Content.

zoho_desk_search_events

Search Events.

zoho_desk_get_task

Get task.

zoho_desk_add_custom_theme

Apply or draft Custom theme.

zoho_desk_convert_many_posts_as_request

Create Tickets for Topics.

zoho_desk_download_article_translation_attachment

Download Article Translation Attachment.

zoho_desk_create_level

Create Level.

zoho_desk_delete_contact_photo

Delete contact photo.

zoho_desk_delete_confirmed_agent

Delete confirmed agent.

zoho_desk_get_ticket_metrics

Get Ticket Metrics.

zoho_desk_import_file_from_cloud_and_convert_to_html

Import File from Cloud.

zoho_desk_enable_community_category

Enable Category or Forum.

zoho_desk_get_community_comment_view_count

Get Comments Count.

zoho_desk_deactivate_layout

Deactivate Layout.

zoho_desk_dissociate_agents

Dissociate Agents from Department.

zoho_desk_delete_kb_root_category_moderators

Remove moderators.

zoho_desk_list_accounts

List accounts.

zoho_desk_list_article_interacted_users

Get Article Interacted Users.

zoho_desk_list_user_groups

Get User Groups.

zoho_desk_list_direct_assignment_rules

Get Direct Assignment Rules.

zoho_desk_list_round_robin_rules

Get Round Robin Rules.

zoho_desk_list_related_rules_for_skill

List Associated Automation Rules.

zoho_desk_get_sla_criteria_fields

Get SLA Criteria Fields.

zoho_desk_get_ticket_count_by_tag

Get Ticket Count by Tag.

zoho_desk_list_blue_prints

List all blueprints in a department.

zoho_desk_delete_section_permalink

Delete Section Permalink.

zoho_desk_list_accessible_organizations

Get Accessible Organizations.

zoho_desk_list_mapped_widget_from_custom_theme

Get Custom Theme Widgets.

zoho_desk_get_moderated_kb_comments_count

Get Moderated KB Comment Count.

zoho_desk_get_article_feedback

Get details of feedback comment.

zoho_desk_delete_spam_calls

Delete spam calls.

zoho_desk_get_sessions_last_messages

Get Session Last Messages.

zoho_desk_list_trashed_article_translation_comments

Get Trashed KB Comments.

zoho_desk_list_products

Get Products.

zoho_desk_get_my_profile_permissions

Get My Profile Permissions.

zoho_desk_get_templates

Get Templates.

zoho_desk_get_event

Get event.

zoho_desk_get_help_center

Get Help Center.

zoho_desk_get_whats_app_template_tags

List WhatsApp template tag categories.

zoho_desk_list_labels

List labels.

zoho_desk_get_team_members_details

Get Team Members.

zoho_desk_resend_failed_ticket_reply

Resend failed thread.

zoho_desk_search_products

Search Products.

zoho_desk_get_tasks_count

List all tasks count.

zoho_desk_add_domain

Add Domain.

zoho_desk_delete_community_topic_tags

Dissociate Tags from Topic.

zoho_desk_extract_translation_external_image_urls

Extract Translation External Image URLs.

zoho_desk_delete_badge

Delete Badge.

zoho_desk_delete_spam_contacts

Delete spam contacts.

zoho_desk_delete_my_photo

Delete My Photo.

zoho_desk_get_ticket_queue_view_count

List all ticketQueueView count.

zoho_desk_list_article_count_by_category_ids

Get Article Count By Category IDs.

zoho_desk_follow_community_category

Follow Category or Forum.

zoho_desk_get_community_topic_comment

Get Comment.

zoho_desk_delete_layout

Delete Layout.

zoho_desk_enable_department

Enable Department.

zoho_desk_delete_kb_root_category_permalink

Delete Root Category Permalink.

zoho_desk_list_accounts_by_contact

List accounts of contact.

zoho_desk_list_article_translation_count_action_statistics

Get Article Translation Action Counts.

zoho_desk_list_user_labels

Get User Labels.

zoho_desk_patch_direct_assignment_rule

Update Direct Assignment Rule.

zoho_desk_patch_round_robin_rule

Update Round Robin Rule.

zoho_desk_list_skills

Get Skills.

zoho_desk_get_sla_escalation_status

Get SLA Escalation Status.

zoho_desk_list_recent_tags

Get Recent Tags.

zoho_desk_reorder_blueprints

Reorder blueprints.

zoho_desk_get_kb_section

Get a KB section.

zoho_desk_list_organizations

Get Organizations.

zoho_desk_list_widget_translations

Get Widget Translations.

zoho_desk_list_article_translation_comments

Get Article Translation Comments.

zoho_desk_list_article_feedbacks

Get Article Feedback Comments.

zoho_desk_get_call

Get call.

zoho_desk_initiate_session_using_template

Initiate Session.

zoho_desk_list_trashed_article_translations

Get Trashed Article Translations.

zoho_desk_list_products_under_account

List products by account.

zoho_desk_get_profile

Get Profile.

zoho_desk_list_place_holders

Get Placeholders.

zoho_desk_list_events

List events.

zoho_desk_get_site_maps

Get Help Center Sitemaps.

zoho_desk_list_whatsapp_phone_numbers

List WhatsApp phone numbers.

zoho_desk_list_users_by_label

List users under a label.

zoho_desk_list_associated_teams_for_agent

Get Teams of an Agent.

zoho_desk_send_ticket_draft_reply

Send Draft.

zoho_desk_search_records

Search Records.

zoho_desk_list_tasks_by_ticket

List tasks by ticket.

zoho_desk_add_from_address

Add a new From address.

zoho_desk_delete_drafted_community_topic

Delete Topic Draft.

zoho_desk_get_article_translation

Get article translation.

zoho_desk_delete_credit

Delete Credit.

zoho_desk_dissociate_account_with_contact

Dissociate account from contact.

zoho_desk_delete_unconfirmed_agent

Delete Unconfirmed Agents.

zoho_desk_get_ticket_resolution

Get Ticket Resolution.

zoho_desk_list_article_history

Get Article History.

zoho_desk_get_all_community_categories

Get All Categories.

zoho_desk_list_all_community_topic_comments

Get Comments.

zoho_desk_export_pick_list_values

Export PickList Values.

zoho_desk_get_department

Get Department.

zoho_desk_get_a_tree_by_permalink

Get Category Tree by Permalink.

zoho_desk_list_accounts_by_product

List accounts associated with product.

zoho_desk_list_article_translation_insights_interacted_users

Get Article Translation Interacted Users by Action Source.

zoho_desk_list_users

Get Users.

zoho_desk_patch_direct_assignment_rule_target

Update Direct Assignment Rule Target.

zoho_desk_patch_round_robin_rule_target

Update Round Robin Rule Target.

zoho_desk_list_skills_of_agent

Get Skills of an Agent.

zoho_desk_list_slas

Get SLAs.

zoho_desk_list_ticket_tags

Get Ticket Tags.

zoho_desk_revoke_blueprint_for_a_ticket

Revoke Blueprint from Ticket.

zoho_desk_get_kb_section_permalinks

Get Section Permalinks.

zoho_desk_update_default_organization

Update Default Organization.

zoho_desk_list_widgets_in_specific_language

Get Widget Translations by Language.

zoho_desk_list_moderated_kb_comments

Get Moderated KB Comments.

zoho_desk_list_article_translation_feedbacks

Get Article Translation Feedback comments.

zoho_desk_list_calls

List calls.

zoho_desk_list_session_attachments

Get Session Attachments.

zoho_desk_list_trashed_kb_categories

Get Trashed KB Categories.

zoho_desk_list_products_under_contact

List products by contact.

zoho_desk_get_profile_count

Get Profile Count.

zoho_desk_patch_template

Update Template.

zoho_desk_list_events_by_ticket

List events by ticket.

zoho_desk_list_all_help_centers

Get Help Centers.

zoho_desk_submit_whats_app_phonenumber_otp

Submit WhatsApp phone number OTP.

zoho_desk_remove_labels_from_users

Remove users under a label.

zoho_desk_list_teams_in_department

Get Teams in Department.

zoho_desk_send_ticket_reply_for_review

Send For Review.

zoho_desk_search_tasks

Search Tasks.

zoho_desk_add_help_center_group

Create user groups.

zoho_desk_delete_trashed_community_topics

Delete Topics from Recycle Bin.

zoho_desk_get_article_translation_answer

Get Article Translation Answer.

zoho_desk_delete_level

Delete Level.

zoho_desk_dissociate_accounts_with_contact

Dissociate accounts from contact.

zoho_desk_get_agent

Get Agent.

zoho_desk_list_agents_tickets_count

Get Agents Tickets Count.

zoho_desk_list_article_tags

Get Tags Associated with Articles.

zoho_desk_get_community_category

Get Category or Forum.

zoho_desk_list_community_topic_moderation_comments

Get Comments Pending Moderation.

zoho_desk_get_layout

Get Layout.

zoho_desk_get_department_logo

Get Department Logo.

zoho_desk_get_kb_root_category

Get root category.

zoho_desk_list_contracts_by_account

Get Contracts.

zoho_desk_list_article_translation_interacted_users

Get Article Translation Interacted Users.

zoho_desk_remove_labels_from_user

Remove Labels From User.

zoho_desk_reorder_direct_assignment_rules

Reorder Direct Assignment Rules.

zoho_desk_reorder_round_robin_rules

Reorder Round Robin Rules.

zoho_desk_map_skills_with_agent

Map Skills in a Department with an Agent.

zoho_desk_reorder_slas

Reorder SLAs.

zoho_desk_list_tickets_by_tag

Get Tickets by Tag.

zoho_desk_revoke_blueprint_for_all_entities

Revoke Blueprint from Blueprint Level.

zoho_desk_reorder_sections

Reorder Sections.

zoho_desk_update_organization

Update Organization.

zoho_desk_list_widgets_list

Get Widgets.

zoho_desk_move_kb_comments_to_recycle_bin

Move KB Comments to Recycle Bin.

zoho_desk_patch_convert_solutions_feedback_to_ticket

Convert feedback comment into ticket.

zoho_desk_list_calls_by_ticket

List calls by ticket.

zoho_desk_list_session_conversation

Get Session Messages.

zoho_desk_restore_trashed_article_translation_comments

Restore Trashed KB Comments.

zoho_desk_search_product_duplicates

Search Duplicate Products.

zoho_desk_list_profile_list

Get Profiles.

zoho_desk_update_template

Update Template.

zoho_desk_update_event

Update an event.

zoho_desk_update_help_center

Update Help Center.

zoho_desk_update_sandbox_testers

Add or update WhatsApp sandbox testers.

zoho_desk_update_label

Update label.

zoho_desk_update_team

Update Team.

zoho_desk_update_ticket_draft_reply

Update Draft.

zoho_desk_add_help_center_group_users

Add users to group.

zoho_desk_delete_unmoderated_community_topics

Move Unmoderated Topics to Recycle Bin.

zoho_desk_get_article_translation_by_permalink

Get Article Translation by Permalink.

zoho_desk_dissociate_badges_from_users

Remove Badges from user.

zoho_desk_get_associated_accounts_count_for_contact

Get associated accounts count for a contact.

zoho_desk_get_agent_by_zuid

Get Agent by ZUID.

zoho_desk_list_archived_tickets

Get Archived Tickets.

zoho_desk_list_articles

List articles.

zoho_desk_get_community_category_by_permalink

Get Category or Forum by Permalink.

zoho_desk_list_community_topic_user_comments

Get Comments by User.

zoho_desk_get_my_form

Get My Form.

zoho_desk_get_departments_count

Get Department Count.

zoho_desk_get_kb_root_category_tree

Get category tree.

zoho_desk_list_ticket_history_by_account

Get account history.

zoho_desk_list_article_translation_interacted_users_count

Get Article Translation Interacted Users Count.

zoho_desk_remove_portal_user

Remove Portal User.

zoho_desk_update_direct_assignment_rule

Update Direct Assignment Rule.

zoho_desk_update_round_robin_execution_status

Update Round Robin Rules Execution Status.

zoho_desk_recalculate_and_stamp_skill_for_ticket

Recalculate Ticket Skills.

zoho_desk_update_sla

Update SLA.

zoho_desk_rename_tag

Rename Tag.

zoho_desk_revoke_many

Revoke Blueprint from Multiple Tickets.

zoho_desk_update_kb_section

Update a KB section.

zoho_desk_update_organization_favicon

Update Organization Favicon.

zoho_desk_update_widget

Update Widget.

zoho_desk_update_article_translation_comment

Update Article Translation Comment.

zoho_desk_update_article_translation_feedback

Update Article Feedback.

zoho_desk_update_call

Update call.

zoho_desk_start_session_im

Start Facebook Messenger Session.

zoho_desk_restore_trashed_article_translations

Restore Trashed Article Translations.

zoho_desk_update_product

Update Product.

zoho_desk_update_profile

Update Profile.

zoho_desk_add_oidc_authentication

Create OIDC Authentication.

zoho_desk_follow_community_topic

Follow Topic.

zoho_desk_get_article_translation_by_translation_id

Get Article Translation by Translation ID.

zoho_desk_dissociate_users_from_badge

Dissociate Users from Badge.

zoho_desk_get_contact_statistics

Get contact statistics.

zoho_desk_get_agent_profile_photo

Get Agent Photo.

zoho_desk_list_associated_tickets

Get Agent-followed Tickets.

zoho_desk_list_kb_interacted_users

Get Knowledge Base Interacted Users.

zoho_desk_get_community_category_permalinks

Get Category or Forum Permalinks.

zoho_desk_mark_a_comment_as_spam

Report Comment as Spam.

zoho_desk_list_layout_profiles

Get Layout Profiles.

zoho_desk_list_agents_in_department

Get Agents in Department.

zoho_desk_list_all_kb_root_categories

List root categories.

zoho_desk_list_tickets_by_account

List tickets by account.

zoho_desk_list_top_article_translations_report

Get Top Article Translations.

zoho_desk_reset_mfa_policy

Reset MFA for Portal User.

zoho_desk_update_direct_assignment_rule_target

Update Direct Assignment Rule Target.

zoho_desk_update_round_robin_rule

Update Round Robin Rule.

zoho_desk_reorder_skills

Reorder Skills in a Department.

zoho_desk_update_sla_escalation_status

Update SLA Escalation Status.

zoho_desk_replace_tag

Replace Tag.

zoho_desk_update_blueprint

Update a blueprint.

zoho_desk_update_kb_section_permalinks

Update Section Permalinks.

zoho_desk_update_organization_logo

Update Organization Logo.

zoho_desk_update_widget_translation

Update Widget Translation.

zoho_desk_add_or_update_mfa_policy

Add MFA Policy.

zoho_desk_get_community_topic

Get Topic.

zoho_desk_get_article_translation_count

Get Article Translation Count.

zoho_desk_dissociate_users_from_credit

Dissociate Users from Credit.

zoho_desk_get_contacts_count

Get contacts count.

zoho_desk_get_agents_count

Get Agents Count.

zoho_desk_list_ticket_resolution_history

Get Ticket Resolution History.

zoho_desk_migrate_external_images_to_kb_gallery

Migrate External Images to KB Gallery.

zoho_desk_get_enabled_community_categories

Get Categories.

zoho_desk_mark_all_comments_as_spam

Report Comments as Spam.

zoho_desk_list_layouts

Get Layouts.

zoho_desk_list_associable_agents

Get Associable Agents in Department.

zoho_desk_list_kb_root_category_review_owners

Get review owners.

zoho_desk_merge_accounts

Merge Accounts.

zoho_desk_reset_all_article_translations_metrics

Reset Metrics of All Article Translations.

zoho_desk_update_portal_user_details

Update Portal User Details.

zoho_desk_update_direct_assignment_rules_execution_status

Update Direct Assignment Rules Execution Status.

zoho_desk_update_round_robin_rule_target

Update Round Robin Rule Target.

zoho_desk_update_skill

Update Skill.

zoho_desk_update_sla_target

Update SLA Target.

zoho_desk_search_tags

Search Tags.

zoho_desk_add_role

Create Role.

zoho_desk_get_community_topic_by_permalink

Get Topic by Permalink.

zoho_desk_get_article_translation_insights

Get Article Translation Insights.

zoho_desk_get_available_badge_icons

List Available Badge Icons.

zoho_desk_get_portal_user_photo

Get portal user photo.

zoho_desk_get_all_agents_count

Get Agent Types Counts.

zoho_desk_list_tickets_by_product

List tickets by products.

zoho_desk_preview_article

Preview article.

zoho_desk_list_community_category_followers

Get Category or Forum Followers.

zoho_desk_move_topic_comment_to_recyclebin

Move Comment to Recycle Bin.

zoho_desk_list_standard_layout_format

Get Standard Layout Format.

zoho_desk_list_departments_by_ids

Get Departments by IDs.

zoho_desk_list_kb_root_category_sections

Get Sections.

zoho_desk_update_account

Update Account.

zoho_desk_reset_article_translation_metrics

Reset Metrics of an Article Translation.

zoho_desk_update_user_details

Update User Details.

zoho_desk_add_saml_configuration

Create SAML Configuration.

zoho_desk_get_community_topic_types

Get Topic Types.

zoho_desk_get_article_translation_permalinks

Get permalinks of translation.

zoho_desk_get_badge_users

List Users of a Badge.

zoho_desk_invite_contact_as_end_user

Invite contact to help center.

zoho_desk_get_my_preference

Get My Preferences.

zoho_desk_map_articles_to_ticket

Map articles to tickets.

zoho_desk_restart_article_auto_translation

Restart Article Auto-Translation.

zoho_desk_lock_community_category

Lock Category or Forum.

zoho_desk_move_topic_reply_to_recyclebin

Move Reply to Recycle Bin.

zoho_desk_replace_pick_list_value

Replace Picklist Value.

zoho_desk_list_my_departments

Get My Departments.

zoho_desk_list_kb_root_category_users

Get Category Users.

zoho_desk_add_sandbox

Create Sandbox.

zoho_desk_get_ticket_for_a_topic

Get Ticket Associated with Topic.

zoho_desk_get_article_translation_version_diff

Generate Article Translation Version Difference.

zoho_desk_get_badges

List badges.

zoho_desk_invite_contacts_as_end_user

Invite multiple contacts to help center.

zoho_desk_list_agents_by_ids

Get Agents by Agent IDs.

zoho_desk_mark_ticket_as_read

Mark Ticket as Read.

zoho_desk_share_docs_workspace

Share docs workspace.

zoho_desk_sort_community_categories

Sort Categories.

zoho_desk_restore_community_trashed_comments

Restore Comments.

zoho_desk_un_associate_layout_field

Remove Field From Layout.

zoho_desk_update_department

Update Department.

zoho_desk_list_sections_count

Get KB Root Categories Sections Count.

zoho_desk_add_starred_view

Add Star View.

zoho_desk_get_topics_count

Get Topics Count.

zoho_desk_get_concurrent_edit_status_for_article_translation

Get concurrent edit status.

zoho_desk_get_credit_users

List Users of a Credit.

zoho_desk_list_contact_activation_status_across_help_centers

Get status of contact in help centers.

zoho_desk_list_deleted_agents

Get Deleted Agents.

zoho_desk_mark_ticket_as_spam

Mark Tickets as Spam.

zoho_desk_stop_article_auto_translation

Stop Article Auto-Translation.

zoho_desk_sort_community_forums

Sort Forums.

zoho_desk_update_community_topic_comment

Update Comment.

zoho_desk_update_layout

Update Layout.

zoho_desk_update_department_logo

Update Department Logo.

zoho_desk_reorder_root_categories

Reorder Root Categories.

zoho_desk_add_template_folder

Create Template Folder.

zoho_desk_like_community_topic

Like Topic.

zoho_desk_like_article_translation

Like Article Translation.

zoho_desk_get_credits

List Credits.

zoho_desk_list_contact_ticket_history

Get contact history.

zoho_desk_list_my_entity_preference

Get My Entity Preferences.

zoho_desk_mark_ticket_as_unread

Mark Ticket as Unread.

zoho_desk_suggest_articles_for_ticket

Get Suggested Articles for Ticket.

zoho_desk_unfollow_community_category

Unfollow Category or Forum.

zoho_desk_update_community_topic_reply

Update Reply.

zoho_desk_update_layout_field

Update Layout Field.

zoho_desk_add_ticket_followers

Add ticket followers.

zoho_desk_list_all_community_topic_followers

Get Topic Followers.

zoho_desk_list_article_translation_history

Get Article Translation History.

zoho_desk_get_custom_badge_reports

List Custom Badge Reports.

zoho_desk_list_contacts

List Contacts.

zoho_desk_re_invite_agents

Reinvite Unconfirmed Agents.

zoho_desk_merge_ticket

Merge Tickets.

zoho_desk_update_article

Update Article.

zoho_desk_update_community_category

Update Category or Forum.

zoho_desk_apply_canned_message

Apply template message.

zoho_desk_list_all_community_topics

Get Topics.

zoho_desk_list_article_translation_used_tickets

Get Translation Associated Tickets.

zoho_desk_get_custom_credit_reports

List Custom Credit Reports.

zoho_desk_list_contacts_by_ids

List Contacts By Ids.

zoho_desk_schedule_agent_reassignment

Schedule Agent Reassignment.

zoho_desk_move_ticket

Move Ticket.

zoho_desk_update_many_articles

Update Articles.

zoho_desk_apply_domain

Apply Domain.

zoho_desk_list_community_moderation_topics

Get Topics Pending Moderation.

zoho_desk_list_article_translations

Get translations of an article.

zoho_desk_get_game_achievements

Get Game Achievements.

zoho_desk_list_contacts_under_account

List Associated contacts.

zoho_desk_update_agent

Update Agent.

zoho_desk_split_thread_into_new_ticket

Split Tickets.

zoho_desk_associate_and_disassociate_sla_in_account

Associate or dissociate SLA from account.

zoho_desk_list_community_topic_participants

Get Topic Participants.

zoho_desk_list_multiple_article_translations

Get Multiple Article Translations.

zoho_desk_get_game_badge_status

Get Game Badge Status.

zoho_desk_list_contacts_under_product

List contacts associated with product.

zoho_desk_update_my_entity_preference

Update My Entity Preferences.

zoho_desk_update_ticket_resolution

Update Ticket Resolution.

zoho_desk_attach_files_to_article_translation

Attach Files to Article Translation.

zoho_desk_list_community_topic_voters

Get Topic Voters.

zoho_desk_migrate_translation_external_images_to_gallery

Migrate Translation External Images to KB Gallery.

zoho_desk_get_levels

List Levels.

zoho_desk_mark_contacts_as_spam

Mark contact as spam.

zoho_desk_update_my_preferences

Update My Preferences.

zoho_desk_check_community_topic_permalink_availability

Check Topic Permalink Availability.

zoho_desk_list_community_topics_by_user

Get Topics by User.

zoho_desk_quick_edit_article_translation

Update published version of translation.

zoho_desk_list_user_badges

List User badges.

zoho_desk_merge_contacts

Merge Contacts.

zoho_desk_upload_my_photo

Upload My Photo.

zoho_desk_clear_email_failure_alerts

Clear email delivery failure alerts.

zoho_desk_list_drafted_community_topics

Get Topic Drafts.

zoho_desk_remove_secondary_permalink_from_translation

Delete Article Translation Redirection Permalink.

zoho_desk_update_badge

Update Badge.

Connect Zoho Desk to Claude, ChatGPT and Claude Code

Authorize once, then an endpoint your client signs into. Nothing to deploy, and nothing to install on the Zoho Desk side.

Create a Server-based Application at api-console.zoho.com with PopMCP's callback as the Authorized Redirect URI, paste its Client ID and Client secret, click Sign in with Zoho, then pick the Zoho Desk organization to connect.

Client ID1000.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Client secret••••••••••••3f7a

Zoho data centerLeave empty for zoho.com

Authorize PopMCP on Zoho DeskAuthorize

Drop the PopMCP URL into Claude, ChatGPT, Claude Code, Codex or any other supported client. It signs in through PopMCP with OAuth, so your Zoho Desk credential never leaves the server.

app.popmcp.com/mcp

Claude wants to connectApprove

Ask for something harmless before the agent changes anything. Writes run as soon as it calls them, so confirm it reads the right account first.

How does the support queue look right now? How many tickets are open, overdue or escalated?

zoho_desk_get_queue_overviewok

Then just ask for the work

“How does the support queue look right now? How many tickets are open, overdue or escalated?”
- get_queue_overview
“Summarize ticket 1042 for me: what the customer asked, what we said, and what is still open”
- get_ticket_context
“Find the tickets from ann@acme.com this month and tell me which ones are still waiting on us”
- find_contact
- search_tickets
“Draft a reply to ticket 1042 saying the replacement ships on Friday, but don't send it”
- get_ticket_context
- create_ticket_draft_reply
“Open a ticket in Support for ann@acme.com about the broken printer and give it to bob@acme.com”
- open_ticket
- assign_ticket

Contact support View docs

Use Zoho Desk from the assistant you already open

One hosted endpoint, registered once per client. The same tools and the same permissions, whichever window the request comes from.

Claude DesktopCustom connector

Add the PopMCP URL under Customize → Connectors and the tools appear in every chat.

Claude WebCustom connector

The same endpoint, registered in the browser. Nothing to install on the machine you are working from.

ChatGPTCustom connector

CodexDesktop & CLI

Wire the endpoint into Codex or the Codex CLI when a task needs live business context, not a fixture.

OpenCodeCoding agent

ZCodeDesktop app

Add PopMCP as an MCP server in Z.ai's desktop app and work the account from the same window.

Contact support View docs

FAQ

Zoho Desk MCP server questions

What teams ask before putting Zoho Desk behind an AI client.

What do I need from Zoho to connect the Zoho Desk MCP server?

A Server-based Application in the Zoho API Console, because Zoho Desk has no API keys or personal tokens. At api-console.zoho.com choose Server-based Applications, give it any homepage URL, paste https://app.popmcp.com/api/providers/zoho-desk/callback as the Authorized Redirect URI, then copy the Client ID and Client Secret into PopMCP. Zoho does not review the app first. Clicking Sign in with Zoho sends you to Zoho's own consent page, so your password is never shared.

What if I have several Zoho Desk organizations?

Zoho ties each sign-in to one organization, and asks which on its consent screen. PopMCP lists it and you pick the workspace it belongs in. To connect another organization, sign in again from another workspace. Each connection stays on its own organization: a call naming a different one is refused rather than answered with the wrong tickets.

Does it work with Zoho accounts in the EU, India, Australia or other data centers?

Yes. After sign-in PopMCP reads the data center Zoho names and sends every call to that data center's Zoho Desk address, such as desk.zoho.eu. If you created your app outside zoho.com, type its data center into the Zoho data center field under More options, or turn on Multi-DC on the app's Settings tab.

Can the AI reply to a customer by accident?

Connections start read-only, so nothing can change until you allow it. With writes on, reply_to_ticket and send_ticket_reply say first that they reach a real customer and ask the AI to check with you. create_ticket_draft_reply saves a reply without sending it, and create_ticket_comment adds a private note unless the AI marks it public.

Does the AI need ticket ids, or can it use the ticket number?

Either, for the everyday tools. get_ticket_context, reply_to_ticket and assign_ticket take a ticket's number, its long id or a link to it. The other ticket tools take the long id, and search_tickets with ticketNumber finds it.

How do Zoho's API limits affect what the AI can do?

Zoho Desk gives each portal API credits for the day, by edition and number of users, and a limit on calls running at the same time. Reading one record costs 1 credit, and a list costs 3 or more, rising the deeper it reaches into the results. When a limit is hit the tool says which one and what to do, and a reply warns when the portal is running low.

What can it not do yet?

PopMCP does not ask Zoho for the bulk export, import, sandbox deployment and QA automation permissions yet, so those tools are refused until it does. Everything else in the reference works, within what the Zoho user who signed in may do.

Do I have to run or host the Zoho Desk MCP server myself?

No. PopMCP hosts it and gives you a Streamable HTTP MCP URL. There is nothing to deploy, no callback URL to register, and no infrastructure to keep running or patch.

Which AI clients can use this MCP server?

Any client that supports a remote Streamable HTTP MCP server: Claude Desktop, Claude Web, Claude Code, ChatGPT custom connectors, Codex and the Codex CLI, OpenCode and Z.ai's ZCode, as well as editors such as Cursor, Windsurf and Zed. Your client signs in to PopMCP with OAuth; the provider credential never leaves the server.

How do I connect Zoho Desk to Claude Code?

Connect Zoho Desk in PopMCP first, then run claude mcp add --transport http popmcp https://app.popmcp.com/mcp in a terminal. Inside Claude Code, run /mcp and sign in to PopMCP in the browser window it opens, ticking Zoho Desk on the consent screen. The Zoho Desk tools are then available in that session, and no Zoho Desk credential is stored on your machine.

Why do only 43 of the 1107 tools load by default?

Loading 1107 tool definitions into every conversation burns context before the work starts. PopMCP loads a curated 43-tool set covering the everyday workflows and keeps the rest searchable, so your AI pulls a specialist tool only when a task needs it. Every tool stays searchable, and on Scale the owner can load the full catalog for a teammate's connection.

What is the difference between a tool and a trigger?

A tool is something your AI calls, and there are 1107 here. A trigger is something PopMCP watches for you: 24 Zoho Desk events that can start work on the PopMCP side. Triggers never enter your AI client's context, and none of them ask you to paste a callback URL into Zoho Desk.

Connect Zoho Desk to your AI in minutes

Launch a hosted MCP endpoint for Zoho Desk, keep tool access under control, and start testing real workflow prompts right away.

Connect your first MCP