Tidio MCP server for your AI

Analytics: every human agent, with name, email, role, and whether active or deleted.

Analytics: each agent's day, with conversations replied to, first response time, conversation length and satisfaction.

Analytics: one row per human agent conversation thread, with times, first response, intent, and whether it was missed.

Analytics: customer satisfaction ratings on live chats, for human agents and Lyro.

Analytics: one row per conversation Lyro handled, with how it ended and whether it went to a human.

Analytics: the whole project per day: tickets, agent threads, Lyro, Flows, sales and new leads.

Analytics: one row per ticket with status, priority, source, tags, and when created and solved.

Analytics: customer satisfaction ratings on tickets.

A support report for a date range: totals, each day, and each agent by name, covering tickets, live chat, Lyro and Flows.

Assign a ticket by name: assignee is an operator's name or email, or a department's name, or an id.

Everything about one person in one call: the contact, their live chat messages and the pages they viewed in the past 30 days.

Add one contact.

Open a new ticket in a contact's name, from their email address, with a subject and a first message.

Delete a contact for good.

Delete a ticket.

Find tickets by status, priority, assignee, contact or words in the subject.

Get one contact and its properties.

Get one ticket with all its messages, public and internal.

List the contact properties this project has, with name, label and type.

List the pages a contact viewed on your website in the past 30 days, with times.

List contacts with their properties, or find them by exact email.

List this project's ticket custom fields with id, name, type, whether required, and allowed values.

List this project's ticket tags with id and name, in alphabetical order.

List tickets with subject, status, priority, contact and who is assigned, without messages.

Add a message to a ticket.

One ticket in one call: its messages, its contact, and the names of the operator and department it is assigned to.

Change a contact.

Change a ticket's status (open, pending, solved), priority (low, normal, urgent), assignee, tags or custom fields.

Save a contact without making a duplicate: updates the contact with this email if there is one, otherwise adds them.

Have Tidio read a website and add it to what Lyro knows.

Teach Lyro one question and answer.

List what Lyro knows: question and answer items (kind qa) and folders such as websites and files (kind folder).

Replace the title and content of a question and answer Lyro uses.

Read a contact's live chat conversation: messages from the contact, operators and bots, plus a link to the conversation in Tidio.

Start here: this Tidio project's id and status, its operators, departments, ticket tags, ticket custom fields and contact properties, with the ids other tools need.

Send up to 100 products for Lyro to recommend, one entry per variant.

List departments with id and name.

List the people on this project with id, name, email, role, and when last seen.

Check the keys work with the Analytics API and see which project they belong to.

Check whether Tidio's Analytics API is up.

Analytics: human agent threads per day, counted by the reason people got in touch.

Analytics: each Flow's day, with triggers, interactions, actions and helpfulness votes.

Analytics: one row per live chat message from anyone, for reading or counting chat history.

Analytics: what Lyro knows, question by question, with when it was added and changed.

Analytics: Lyro messages per day, counted by the reason people got in touch.

Analytics: the suggestions Lyro makes for its knowledge: questions people ask and how often.

Analytics: each Smart Action's day, with how often it ran and its results.

Analytics: one row per ticket message.

Analytics: one row per visitor to your website.

Add up to 100 contacts in one call.

Update up to 100 contacts in one call, each with its id.

Ask Lyro, Tidio's AI agent, to answer the first message of a ticket from the details you send, and get the text back.

Give Lyro a web page's content as HTML you provide, under a URL that identifies it.

Remove one product from Lyro's recommendations for good.

Get this Tidio project's id and whether it is online.

Add a message as if the contact wrote it, 1 to 5000 characters.