Re:amaze MCP server for your AI

Create a help article with no topic.

Create a contact with an email or a mobile number.

Post a new incident on this brand's public status page, where customers can read it, so confirm the wording first.

Read one help article in full: title, body, status, link, dates, author and topic.

Everything about one person at a glance: their contact record, staff notes, other emails and handles, and latest 10 conversations.

Read one status page incident: title, status, dates, updates and the systems affected, with the ids reamaze_update_incident needs.

How fast staff respond, in seconds, for this brand.

Each staff member's numbers for this brand, keyed by name: responses, response time in seconds, appreciations and responses by date.

This brand's support numbers for a date range in one call: conversation volume, response times in seconds, each staff member's numbers, tag counts and each channel's numbers.

How often each tag was used for this brand.

How many conversations came in each day for this brand.

Search or list this brand's help articles, 30 to a page.

Search or list contacts, 30 to a page.

List this brand's status page incidents.

List the systems on this brand's status page.

Change a help article's title, body or status.

Change a contact's name, friendly name, avatar or customer data, or add notes.

Add an update to a status page incident, change its title, or change how its systems are affected.

Start a new conversation on behalf of a customer, as a support form would.

Read one conversation: subject, status, tags, author, assignee, channel, custom data, followers and the last staff and customer messages.

Read a whole conversation in one call: its details, then its messages oldest first, including internal notes (visibilityName internal).

List conversations in this brand, 30 to a page, newest first.

Change a conversation: status, assignee, tags, custom data, or the channel it sits in.

Add a staff note to a contact.

Create a saved reply for the team, or a personal one.

List all staff notes on one contact.

Search or list saved replies, including the personal ones this person may see.

Change a saved reply's name, body or whether it is personal.

Add to a conversation: a reply the customer receives (visibility regular) or a note only staff see (visibility internal).

List the messages of one conversation, 30 to a page, newest first.

List messages across all conversations in this brand, 30 to a page, newest first.

Add a staff user to the Re:amaze account.

List this brand's channels: email, chat, social, SMS, voice and more.

List the staff of the whole Re:amaze account, oldest first.

A map of this Re:amaze brand: its channels with slugs, staff with emails, active status page incidents and systems with ids.

List customer satisfaction ratings for this brand, 30 to a page, newest first.

Attach another email, phone number or social handle to a contact.

Create a help article in a topic.

Each channel's numbers for this brand: staff and customer responses, average response time in seconds, appreciations, active, resolved and archived conversations, average satisfaction and thread size.

List this brand's status page incidents that are still active.

List every email, phone number and social handle attached to one contact.

List the help articles in one topic, 30 to a page.

Delete a staff note from a contact.

Read one saved reply: name, body and group.

Change a staff note on a contact.

Read one channel: name, email, type, visibility, verification, spam filter, signature and brand.