Kustomer MCP server for your AI

Create a customer.

Write an outbound draft to a customer on a channel: email, sms, whatsapp, chat, facebook, instagram, twitter-dm, twitter-tweet or note.

Find a customer.

Get one customer by id: contact details, company, tags, custom attributes and conversation counts.

Everything about one customer at a glance: profile, with their latest 10 conversations, messages and notes.

Get conversations by customer.

Get all drafts for customer.

List customers.

Change the given attributes of one customer.

Add tags to a conversation.

Open a conversation for a customer.

Record a message on a conversation (channel and app are required).

Get one conversation by id: status, assignees, tags, channel, priority, SLA and custom attributes.

Read a whole conversation in one call: its details, its messages and its internal notes.

List the messages in a conversation.

Get notes by conversation.

Remove tags from a conversation.

Find conversations by status, customer, assignee, team, tags, channel, SLA breach, dates or words, without writing a search query.

Change the given attributes of one conversation, such as status (open, snoozed, done), assignedUsers, assignedTeams, priority, tags or custom.

Get Article by ID.

Search Articles.

Get company by ID.

Get companies.

A map of this Kustomer organization: this key's roles, then teams, users, custom object types (klasses), brands and queues with their ids.

Get all shortcuts.

Add an internal note to a conversation.

Create KObject.

List the custom objects of one klass.

List teams.

Change a draft.

Update KObject (custom object) by ID.

Make Kustomer call your URL when something happens.

List outbound webhooks: the URLs Kustomer calls when something changes.

List agents and API users.

List the event names an outbound webhook can subscribe to, such as kustomer.conversation.update.

List custom object types, known as klasses.

Check a bulk job: bulk create, update and delete tools only start one and return its id.

List the custom attributes defined for customer, company, conversation, message or a klass.

Search customers, conversations, messages, notes, companies and custom objects updated in the past 2 years.

Search all records including those older than 2 years, on a smaller set of attributes.

Bulk create customers.

Bulk delete customers.

Bulk batch update customers.

Create conversation for customer.

Create customer KObject (custom Object).

Record a message for a customer (channel and app are required).

Create unmasking window by customer ID.

Delete a customer and everything attached to it.

Deletes unmasking window by customer ID.

Get the customer with this email address.

Get the customer by the id your own system gave them (externalId).

Get the customer with this phone number, in E.164 form such as +14155550100.

Get customer event.

Get customer merge.

Find customer KObjects (custom Objects).

Get customer merges by customer ID.

Get messages by customer ID.

Get notes by customer ID.

Get all events by customer for session.

Get all customer sessions.

Merge two customer records into one.

Replace a customer's whole record: anything left out is cleared.

Bulk create conversations.

Bulk delete conversations.

Bulk batch update conversations.

Create forward by conversation.

Delete a conversation.

Get conversation by external ID.

Get conversation times by conversation.

Get conversation time by ids.

Get conversation times by conversation (v2).

Get conversation attachments.

Get conversation events.

Get all forwards by conversation.

List the organization's conversations, one page at a time.

Replace a conversation's whole record: anything left out is cleared.

Create Email Hook.

Create Form Hook.

Create Web Hook.

Get an Email Hook by ID.

Get a Form Hook by ID.

Get a Web Hook by ID.

Get Email Hook Transactions.

Get Email Hooks.

GET Form Hook Transactions.

Get Form Hooks.

Get Web Hook Transactions.

Get Web Hooks.

Create Form Hook Transaction.

Create Form Hook Org Transaction.

Create Web Hook Transaction.

Update Email Hook.

Update Form Hook.

Update Web Hook.

Create an Article.

Create article schedule.

Create a Version.

Delete a Draft Version.

Delete Versions of a Language.

Delete Article Schedule.

Get Article Version by ID.

Get Article Versions by Language.

Get Articles.

List published articles as the public help center shows them.

Search Articles (Public).

Update Article.

Update a Draft Version.

Update Latest Published Article Version.

Update Article Schedule.

Create a Theme.

Create Theme Draft Revision.

Create Revision Theme File.

Delete Theme Draft Revision.

Delete Revision Theme File.

Get Active Theme (Public).

Get Themes by ID.

Get Theme Revision by ID.

Get Theme File by Revision.

Get Theme by ID (Public).

Get Theme Files by Revision.

Get Theme Revisions.

Get Themes.

Get Theme Files (Public).

Update Theme Draft Revision.

Update Revision Theme File.

Create Saved Search.

Create search folder.

Delete search by ID.

Delete search folder by ID.

Get saved search by ID.

Get search positions.

Get schema for searches.

Get all pinned searches.

Get all searches.

Pin search.

Delete pinned search by ID.

Update search by ID.

Update search folder by ID.

Update search positions.

Bulk create companies.

Bulk batch update companies.

Create company.

Create a company hierarchy edge.

Delete a company hierarchy edge.

Get a company hierarchy node.

Get a company's direct parent edge.

Find company KObjects (custom Objects).

Remove a company's parent.

Set a company's parent.

Update company attributes.

Create brand.

Create brand address mapping.

Delete brand address mapping by id.

Delete all mappings for an address.

Delete all mappings for a brand.

Get brand by ID.

Get default brand.

List brand address mappings.

Get brands.

Update brand.

Update brand address mapping.

Create an inbound assistant chat message.

Create a chat session via handoff.

Create an inbound chat message.

Create a chat session.

Create a shortcut.

Create a shortcut category.

Delete a shortcut.

Delete a shortcut category.

Get current work session.

Get specific user setting for current user.

Get a setting.

Get a shortcut.

Get a shortcut category.

Get current work session by user ID.

Get specific user setting.

Get work session by ID.

List messages for a chat session.

List chat sessions.

Get work items in current work session.

Get user settings for current user.

Get work sessions by queue ID.

Get settings.

Get shortcut categories.

Get user settings.

Get work sessions by user ID.

Get work items By work session.

Get work sessions.

Send a chat message to a customer as an agent.

Send a chat message to a customer as an AI assistant.

Show or hide agent/AI typing indicator.

Update a chat satisfaction response.

Update current work session.

Update specific user setting for current user.

Update a setting.

Update a shortcut.

Update a shortcut category.

Update specific user setting.

Update work session by ID.

Add Team Member.

Bulk create KObjects (custom objects).

Bulk create messages.

Bulk create notes.

Bulk delete KObjects (custom objects).

Bulk batch update KObjects (custom objects).

Bulk batch update messages.

Bulk batch update notes.

Create draft attachment.

Create an Internal Category.

Create a Category.

Create a Category Route.

Create a Route.

Create comment on KObject.

Record a message on a customer (customer, channel and app are required).

Add an internal note.

Create Team.

Delete comment by ID.

Delete comment attachment.

Delete comment attachments.

Delete draft.

Delete draft attachment.

Delete Route by ID.

Delete KObject (custom object) by ID.

Delete note by ID.

Delete Team.

Get comment by ID.

Get comment attachment.

Get draft attachment.

Get draft forward by ID.

Get Internal Category by ID.

Get Category by ID.

Get Route by ID.

Get Route by URL (Public).

Get KObject (custom object) by ID.

Get KObject by external ID.

Get message by ID.

Get a Message by External ID.

Get note by ID.

Get Category by ID (Public).

Get Team by ID.

Get comment attachments.

Get draft attachments.

Get Internal Categories.

Get Routes by Article ID.

Get Categories.

Get Routes by Category ID.

Get Routes.

Get comments by KObject ID.

Get messages.

Get notes.

Get outbound accounts.

Get Categories (Public).

Get a User's Teams.

Permanently blank a message's content.

Remove Team Member.

Update message by ID.

Update note by ID.

Update Team by ID.

Update comment by ID.

Update draft forward.

Update Category.

Update Route.

Update message attributes by ID.

Update note attributes by ID.

Update Team Attributes.

Create Custom Domain.

Create Knowledge Base.

Delete Custom Domain.

Delete Outbound Webhook.

Get Current User.

Get Custom Domain By ID.

Get Knowledge Base by ID.

Get Outbound Webhook.

Get User by ID.

Get Multiple Users by IDs.

Invite a new user, which emails them and may add a paid seat: confirm first.

List Transactions.

Get Custom Domains.

List Transactions For Webhook.

Email an user a link to set a new password.

Update Current User.

Update Custom Domain.

Update Knowledge Base.

Update Outbound Webhook.

Update User by ID.

Create queue rule.

Create work item.

Delete notifications.

Delete queue rule.

Get notification settings for current user.

Get next work item in a queue.

Get notifications logs settings.

Get queue rule.

Get queue criteria.

Get work item.

Get work items by conversation.

Get notifications.

Get queue rules.

Get work items in a queue.

Get work items.

Update notification settings for current user.

Update notifications logs settings.

Update notifications.

Update queue rule.

Update queue rule order.

Update work item.

Create an evaluation.

Create a business schedule.

Create a Card.

Create a Form.

Create a Role Group.

Create a snooze.

Delete an evaluation.

Delete a business schedule by ID.

Delete a Card.

Delete Form.

Delete a Role Group.

Delete snooze.

Get evaluation by ID.

Get business schedule by ID.

Get Card.

Get default business schedule.

Get Form by ID.

Get Form by ID (Public).

Get A Role Group By ID.

Get snooze by ID.

Install a Card.

List evaluations for an automation.

Get all business schedules.

Get Cards.

Get Forms.

Get All Role Groups.

Get Auth Roles.

Get all snoozes.

Get snoozes by klass ID.

Run an evaluation.

Update an evaluation.

Update business schedule by ID.

Update a Card.

Update Form.

Update a Role Group.

Update snooze by ID.

Create an evaluation test case.

Create Klass.

Create snippet.

Create sub-status.

Create a workflow variable for a workflow.

Delete an evaluation test case.

Revoke an API key.

Revoke the key this connection uses.

Delete Klass.

Delete a spam sender.

Delete sub-status.

Delete a workflow variable.

Get evaluation test case by ID.

Get Auth Token by ID.

Show this connection's own key: its name, roles and organization.

Get Klass by ID.

Get snippet by ID or key.

Get a spam sender by ID.

Get sub-status by ID.

Get a workflow variable.

List evaluation test cases.

List API keys and sessions (name, roles, last few characters, last used).

Get snippets.

Get spam senders.

Get sub-statuses.

Get all variables for a workflow.

Update snippet.

Update an evaluation test case.

Update Klass by ID.

Patch snippet.

Update a spam sender by ID.

Update sub-status.

Update a workflow variable.

Upsert spam sender.

Get Available App.

Get Installed Apps (By Specific Version).

Get Available Apps.

Get Installed Apps.

Create attachment.

Create forward attachment.

Create tag.

Start a file upload.

Create queue.

Create routing user status.

Create a satisfaction survey.

Create a workflow.

Delete Forward Attachment.

Get AI automation by ID.

Get evaluation run by ID.

Batch get AI summaries by resource IDs.

Get AI summary by resource ID.

Get test case result by ID.

Get attachments by ID [Outbound Only].

Get Auth Settings.

Queue metrics.

Get chat settings.

Get Auth Customer Settings.

Get forward attachment.

Get Tags by ID.

Get Templates by ID.

Get media by ID.

Get attachment by message ID and attachment ID (inbound or outbound).

Get current user's team routing settings.

Get Public Auth Settings.

Get queue.

Get routing user status.

Get satisfaction response.

Get SLA by ID.

Get team routing settings.

Get a workflow based on the ID.

List AI automations.

List evaluation runs.

List evaluation test case results.

Read the organization's audit log, filtered by filter[objectType], filter[objectId], filter[userId], filter[start] and filter[end].

Get bulk operation batches.

Get forward attachments.

Get tags.

Get Templates.

Get KViews.

Get KViews by Resource.

Get queues.

Get routing user statuses.

Get Satisfactions.

Get all team routing settings.

Get processes (errors) by workflow.

Get workflows.

Create tracking event.

Create tracking identity.

Create tracking identity and track event.

Update Auth Settings.

Set chat settings.

Update custom attribute metadata.

Update Tag by ID.

Update KView.

Update KViews Order.

Update media by ID.

Update queue by ID.

Update routing user status.

Update a satisfaction survey.

Update satisfaction survey order.

Update team routing settings.

Update a workflow based on the ID.

Update or upsert attachment.