Freshdesk MCP server for your AI

Create an article in a folder.

Retrieve a single solution article.

List the folders inside a solution category.

List the articles inside a solution folder.

List knowledge-base solution categories.

Search published knowledge-base articles by keyword.

Update up to 100 tickets at once, and/or add a shared reply/note.

Create a contact.

Create a ticket.

Move a ticket to trash (soft delete).

Search/filter contacts with a Lucene-like query.

Search/filter tickets with a Lucene-like query (e.g.

Forward a ticket to one or more email addresses with an optional message.

Retrieve a single contact by id.

Retrieve a single ticket by id.

List all contact fields (built-in + custom) configured for the account.

List contacts (requesters), with optional filters.

List tickets in the account (newest first).

Merge one or more secondary tickets into a primary ticket.

Autocomplete contacts by name or email (fast typeahead; returns up to a handful of matches).

Update a contact.

Update a ticket.

List all ticket fields (built-in + custom), in display order.

Retrieve a single agent by id.

Retrieve the agent who owns the connected API key (the authenticated agent).

List agents, with optional filters.

Create a company.

Search/filter companies with a Lucene-like query.

Retrieve a single company by id.

List companies.

Update a company.

List products (multi-product feature).

Add a note (conversation) to a ticket.

Log a time entry on a ticket.

List all conversations (replies + notes) on a ticket, oldest first.

Add a public reply (sent to the requester) to a ticket.

Retrieve a single group by id.

List agent groups.

View the account's details, plan, and current usage limits.

Check the status of an asynchronous bulk job.

List the satisfaction (CSAT) ratings submitted for a ticket.

Add a comment to a forum topic.

Create a forum inside a category.

Create a forum category.

Create a topic in a forum.

Delete a forum comment.

Delete a forum.

Delete a forum category.

Delete a forum topic.

Retrieve a forum.

Retrieve a forum category.

Retrieve a forum topic.

List the forums in a forum category.

List forum (discussion) categories.

List the topics in a forum.

List the comments on a forum topic.

Update a forum comment.

Update a forum.

Update a forum category.

Update a forum topic.

Create a solution category.

Create a folder inside a category.

Create a translation of an article in another supported language (e.g.

Delete a solution article.

Delete a solution category (and its folders/articles).

Delete a solution folder (and its articles).

Retrieve a single solution category.

Retrieve a single solution folder.

Update a solution article.

Update a solution category.

Update a solution folder.

Update an article's translation in a given language.

Delete (trash) up to 100 tickets at once.

Create an agent-initiated outbound-email ticket (proactively email a customer).

Soft-delete a contact.

Run a scenario automation against a ticket.

Retrieve a single contact field by id.

Permanently delete a contact (irreversible).

List the tickets associated with a tracker/parent ticket.

Convert a contact into an agent (occupies an agent seat).

Merge secondary contacts into a primary contact.

Restore a soft-deleted contact.

Restore a previously deleted (trashed) ticket.

Send an activation/invite email to a contact so they can access the support portal.

Clone an existing ticket form.

Create a custom ticket field (admin API).

Create a ticket form.

Delete a custom ticket field (admin API).

Delete a ticket form.

Retrieve a single ticket field (admin API).

Retrieve a single ticket form by id.

List ticket fields via the admin API.

List ticket forms (multiple-form-types feature).

Update a ticket field (admin API).

Update a ticket form.

Create multiple agents in one request.

Create an agent.

Downgrade an agent to a contact (frees the agent seat).

Get an agent's Omniroute availability and load settings.

Autocomplete agents by name or email (typeahead).

Update an agent.

Update an agent's Omniroute availability / load settings.

Delete a company.

Retrieve a single company field by id.

List all company fields (built-in + custom) configured for the account.

Autocomplete companies by name (typeahead).

Count the records of a custom object (supports the same field filters as list).

Create a canned response in a folder.

Create a canned-response folder.

Create a custom-object record.

Delete a custom-object record.

Retrieve a single canned response by id.

View a canned-response folder and its responses.

Retrieve a single custom-object record.

Retrieve a custom-object schema (its fields/definition).

List canned-response folders.

List records of a custom object.

List the custom-object schemas defined in the account.

List the canned responses in a folder (with full bodies).

Update a canned response.

Update a canned-response folder (singular path).

Update a custom-object record.

Create an email mailbox (support address with forwarding or custom mail server settings).

Create an SLA policy with target response/resolution times per priority.

Delete an email mailbox.

Retrieve a single business-hour calendar.

Retrieve a single email config.

Retrieve a single mailbox.

Retrieve a single product.

List business-hour calendars.

List email configs (support email addresses) for the account.

List configured email mailboxes.

List SLA policies.

Update an email mailbox.

Update an SLA policy.

Delete a reply or note from a ticket.

Delete a time entry.

List time entries logged on a ticket.

List all time entries across the account, with optional filters.

Add a reply to a forwarded email thread on a ticket.

Start or stop the timer on a time entry.

Edit the body of an existing reply or note.

Update a time entry.

Create an automation rule.

Create an agent group.

Create an Omniroute skill with matching conditions.

Delete an automation rule.

Delete an agent group.

Delete an Omniroute skill.

Retrieve a single automation rule.

Retrieve a single skill by id.

List automation rules of a given type.

List Omniroute skills.

Update an automation rule.

Update an agent group.

Update an Omniroute skill.

Submit a satisfaction rating on a ticket on behalf of the requester.

View helpdesk-wide settings (e.g.

List all satisfaction (CSAT) ratings across the account, with optional filters.

Retrieve the status of a previously sent outbound message.

Retrieve a single role by id.

List all agent roles in the account.

Send a proactive outbound message to a customer on a supported channel (e.g.