PopMCPThis Refund and Cancellation Policy explains how PopMCP subscription renewals, cancellations, plan changes, add-ons, refund requests, disputes, and service access after payment changes are handled.
PopMCP subscriptions are processed through our payment processor, Stripe. If you have a separate written order form or custom agreement with PopMCP, that agreement controls to the extent it conflicts with this policy.
1. Subscription Model
PopMCP offers paid plans on monthly and annual billing intervals. Fees are charged in advance for the selected period through Stripe using hosted checkout. Applicable taxes, currency conversion, and payment-method terms may affect the final amount.
Billing is managed at the tenant level. The workspace owner or designated billing owner is responsible for plan selection, payment methods, upgrades, downgrades, add-ons, cancellation, and billing issues for the tenant.
2. Renewals and Cancellation
Subscriptions renew automatically for the selected interval unless auto-renewal is cancelled before the next billing date. You can cancel auto-renewal at any time in the application.
- cancelling auto-renewal does not normally end paid access immediately; access generally continues through the end of the current paid period unless the account is suspended for another reason;
- future renewals are stopped unless you resume the subscription before the period ends;
- cancelling does not automatically create a refund for unused time in the current period.
3. Upgrades, Downgrades, and Connection Add-ons
Plan changes are processed through Stripe. Upgrades may be charged on a prorated basis and take effect after payment is confirmed. Downgrades may take effect immediately or at the next billing period, as presented in the application.
Connections beyond a plan's included allowance may be billed as recurring add-ons and prorated when added. Removing a connection does not automatically create a refund for an already-charged add-on period unless required by law or expressly stated at purchase.
If a downgrade leaves the tenant above plan limits, PopMCP may require remediation, disable excess connections, or restrict service until usage returns within the new plan. Product data is not intentionally deleted solely because a plan was downgraded.
4. General Refund Rule
Except where applicable law requires otherwise or PopMCP expressly approves otherwise in writing, fees are non-refundable once a billing period begins. Hosted endpoints, infrastructure, connection verification, and account capacity are made available immediately.
- we do not automatically refund unused time in a billing period;
- we do not automatically refund charges simply because some features or capacity were not used;
- renewals, add-ons, consumed usage, and accounts suspended for abuse are generally not eligible for a refund.
5. Reasonable Refund Exceptions
Although fees are generally non-refundable, we review refund requests on a case-by-case basis in limited situations, such as:
- duplicate billing caused by our error or an incorrect charge amount directly caused by PopMCP;
- a paid renewal processed after a valid cancellation should already have taken effect;
- a material technical failure directly attributable to PopMCP that made the paid Service unavailable for a substantial period and that we did not resolve within a reasonable time;
- a request submitted within fourteen (14) days of an initial purchase where there has been no material use of the Service.
Refund decisions may consider account creation date, request timing, MCP request volume, connected providers, team activity, prior refunds, payment status, and service defects. Submitting a request does not guarantee a refund, and we may request supporting information before deciding. Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law.
6. How Approved Refunds Are Issued
If we approve a refund, we will usually instruct Stripe to issue it back to the original payment method used for the transaction. Refund timing depends on the processor, the acquiring bank, the card network, and the payment method, and we are not responsible for settlement delays after the instruction is submitted.
Taxes, foreign-exchange charges, bank fees, or other third-party charges may not be refundable unless required by law or expressly approved by us in writing. A full refund may revoke the service access funded by that payment.
7. Chargebacks and Payment Disputes
If you believe a charge is incorrect, please contact billing@popmcp.com before initiating a chargeback where reasonably possible, so we can investigate duplicate charges, service errors, or cancellation issues.
If a chargeback or payment dispute is filed, we may suspend or limit the related account, tenant, connections, or hosted MCP serving while the matter is reviewed.
8. Failed Payments and Service Access
When a payment fails, a subscription is paused, or a charge is reversed, PopMCP may place the account in a grace, unpaid, suspended, or over-limit state. Application access and hosted MCP serving may be restricted until billing is resolved. See the Privacy Policy for information about retention of billing records.
9. How To Request a Review
Email billing@popmcp.com from the billing contact or workspace owner account and include the account email, tenant name, invoice or payment identifier, purchase date, amount, and reason for the request. Do not include card numbers, provider credentials, or personal access token values.
10. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time to reflect legal, operational, processor, or product changes. The updated version applies from the "Last updated" date shown above unless applicable law requires otherwise.
11. Contact
Billing or refund questions may be sent to:
PopMCP